Account Manager

About Adyen

Adyen is a leading financial technology platform providing integrated payment, data, and financial services to global clients such as Meta, Uber, H&M, and Microsoft. The company promotes a culture that supports ambition and empowers employees to take ownership of their careers. Adyen’s team is driven to solve complex technical challenges collaboratively and deliver innovative, ethical solutions that accelerate business growth.

Role Overview

We are seeking a proactive and experienced Account Manager to support our growth ambitions in the APAC region. This role involves managing strategic accounts across various industries and channels, focusing on cross-border merchants. The Account Manager will be responsible for expanding revenue through increased wallet share, cross-selling, upselling, providing insightful analytics, and cultivating strong relationships with key enterprise clients.

Key Responsibilities

• Ensure client success and satisfaction by managing merchant accounts end-to-end.
• Drive business growth by increasing share of wallet, executing cross-sell and upsell strategies, and providing meaningful insights.
• Develop and maintain strong relationships with key merchant stakeholders to enhance merchant experience.
• Continuously assess and validate customer needs, offering payments expertise and guidance to support merchant payment strategies.
• Coordinate internal projects related to assigned merchants and collaborate closely with Adyen’s global teams.

Candidate Profile

• Possess a minimum of six years managing enterprise client accounts within fast-paced and dynamic settings.
• Proven success in securing additional wallet share and cross-selling or upselling within digital or retail sectors, including SaaS platforms such as e-commerce, gaming, online travel agencies, or streaming services.
• Familiarity with payment industry concepts is advantageous.
• Experience collaborating with startups and development teams is a plus.
• Strong project management skills to handle complex initiatives and coordinate cross-functional teams effectively.
• Energetic, hands-on with commercial savvy and entrepreneurial mindset.
• Enthusiastic about innovating and delivering value in the payment domain.
• Adept at managing ambiguity and thriving in uncertain environments.
• Excellent communication skills with the ability to build rapport across all organizational levels.
• Comfortable working within a global and culturally diverse team.
• Willing to travel up to 10% of the time.

Diversity & Inclusion

Adyen values diverse perspectives and encourages applicants from all backgrounds to apply. The company fosters an inclusive environment where everyone can be their authentic selves.

Hiring Process & Location

Applicants can expect feedback within five business days. The selection process generally spans around four weeks but may vary by role. We prioritize an inclusive candidate experience and offer flexibility where possible.

This position requires working from the Singapore office as an office-first company; fully remote options are not available.