Account Manager

Role Overview

As the main liaison, you will build and sustain long-lasting customer connections while actively seeking new business opportunities to broaden our customer portfolio and reinforce our market standing.

Key Responsibilities

• Serve as the central contact for clients, fostering strong, enduring relationships.
• Proactively identify and pursue new clients to grow the customer base.
• Collaborate internally to strengthen the team and execute sales strategies successfully.
• Establish trusted advisor status with both customers and senior executives.
• Own the overall customer experience and satisfaction.
• Analyze client needs and objectives to recommend appropriate solutions.
• Guarantee timely and effective delivery of our products and services.
• Maintain exceptional day-to-day service to ensure client satisfaction.
• Formulate and implement account strategies with goals addressing growth, profitability, retention, and satisfaction.
• Lead, coordinate, and manage all account-related activities.
• Enhance the company's reputation by meeting diverse and new customer requests and exploring potential value-added opportunities.
• Monitor and forecast key account metrics and financial indicators.
• Engage effectively with stakeholders from IT staff to C-level executives, articulating SoftwareOne's broad offerings and successful client outcomes.

Candidate Requirements

• 3 to 5 years of proven sales experience in technology or service sectors, preferably with successful software sales background.
• Experience targeting mid-sized to large enterprise customers.
• Demonstrated ability to sell enterprise software products, services, or solutions is highly desirable.
• Skilled at building quick rapport and trust with C-level executives.
• Highly driven with a focus on results.
• Strong skills in presentation, communication, organization, multitasking, and time management.
• Excellent problem-solving and consultative selling capabilities.

About the Company

SoftwareOne Greater China is expanding rapidly and offers exciting business and growth opportunities. By joining, you become part of an innovator's journey with unique hiring initiatives and a vibrant culture.