AIP-Client Manager

About the Role

The Client Manager is tasked with cultivating robust and strategic relationships with customers of SoftwareOne, ensuring they receive an outstanding experience while driving maximum value during their entire engagement cycle. This multifaceted position blends aspects of account management, sales, client engagement, and marketing-driven expansion initiatives aimed at reinforcing customer loyalty, expanding brand support, and uncovering growth opportunities.

Key Responsibilities

• Serve as the main liaison for clients, establishing and nurturing long-term partnerships.
• Actively pursue opportunities to broaden the customer base by acquiring new clients and strengthening market presence.
• Contribute to team development, fostering internal cooperation to execute sales strategies efficiently.
• Build trusted advisor connections with client stakeholders and executives.
• Take comprehensive responsibility for the client experience.
• Identify client needs and business goals to recommend fitting solutions.
• Ensure solutions are delivered promptly and successfully.
• Maintain high client satisfaction through consistent exceptional service.
• Formulate and implement account strategies with immediate, medium- and long-range targets focusing on growth, profitability, retention, and satisfaction.
• Lead and coordinate all account-related activities.
• Elevate the company's reputation by willingly addressing new requests and exploring additional value-adding possibilities for clients.
• Monitor and forecast account performance metrics, including KPIs and financial outcomes.
• Skillfully engage stakeholders across levels from IT professionals to C-suite, effectively communicating the business advantages of offerings, showcasing SoftwareOne’s comprehensive portfolio, and demonstrating customer achievements through consultancy, implementation, and managed services.

Qualifications

• Completed or expected graduation in Business Management or Computer Science by 2024 or 2025.
• A strong enthusiasm for pursuing a sales career.
• Excellent proficiency in written and spoken English.

Company Overview

SoftwareOne, merged with Crayon, is a worldwide AI-driven software and cloud solutions provider operating in more than 70 countries with over 13,000 professionals. The company offers abundant opportunities for employee growth and global career development. It fosters a culture that empowers employees to collaborate beyond borders, innovate without hesitation, and continually enhance their expertise via top-tier learning and development frameworks. Enthusiasts in cloud technologies, software, data, artificial intelligence, or client relationship building will find a nurturing environment. The organization advocates a purpose-led culture where contributions are valued, development is prioritized, and global opportunities await.