Account Manager

About Talent Match Africa

Talent Match Africa specializes in connecting skilled African professionals with international employers across the globe including countries such as the USA, Australia, UK, India, and Europe. Since its inception in 2016, the organization has offered career development support within technology, finance, digital marketing, graphic design, and related sectors. Presently, multiple permanent openings exist for professionals located in Kenya, working with distinguished global companies.

Role Overview

The Account Manager plays a crucial role in cultivating and maintaining robust client relationships, ensuring that client objectives are achieved and accounts are managed comprehensively. This position involves acting as the lead liaison for key clients, liaising closely with senior stakeholders, executives, leadership groups, and internal teams. Tasks include swiftly resolving client challenges, delivering solutions, supporting contract renewals, and exploring avenues for account expansion.

Job Responsibilities

• Establish and sustain strong relationships with senior client stakeholders and decision-makers.
• Serve as the main touchpoint for designated accounts, addressing client concerns promptly.
• Ensure management of client accounts end-to-end, with clarity on expectations, needs, and deliverables.
• Collaborate with internal and cross-functional teams to deliver solutions that align with client requirements.
• Track account performance indicators and offer insights with recommendations for enhancement.
• Proactively identify prospects to reinforce client relations and grow account value.
• Assist with account renewals and contribute to efforts aimed at client retention and expansion.
• Maintain precise management of account documents, contracts, and client files.
• Effectively navigate complex stakeholder environments while communicating with clients and internal departments.
• Proactively understand client necessities and adapt services accordingly.

Candidate Requirements

• Mandatory prior experience in SaaS environments.
• Demonstrated background in Account Management, Sales, or Client Success within B2B SaaS companies.
• Experienced in handling valuable or critical client relationships.
• Exceptional command of English including excellent grammar and written skills.
• Strong skills in building relationships and engaging executive-level stakeholders.
• Proven problem-solving capabilities and confidence managing complex client issues.
• Ability to juggle multiple accounts, priorities, and diverse stakeholders simultaneously.
• Highly organized with meticulous attention to detail.
• Experience maintaining contracts, account documentation, and client records thoroughly.
• A Bachelor's degree in Business, Marketing, Communications, or an equivalent discipline.
• Self-driven, inquisitive, resilient, and proactive.
• Ready and available to respond on call including weekends and public holidays.

Success Factors

• Center all interactions and decisions around the client.
• Build trustful partnerships with senior stakeholders to serve as a strategic advisor.
• Identify and resolve challenges promptly before escalation.
• Communicate confidently and appropriately with executives and internal teams.
• Possess commercial awareness to spot opportunities for growth and retention.
• Maintain composure and focus on solutions when faced with difficult situations.
• Demonstrate outstanding organizational skills and keen attention to detail.
• Take responsibility for client outcomes and ensure consistent follow-through.

Additional Information

The offered salary is between KES 80,000 and KES 85,000 each month. The office location is in Kenya. Hiring decisions will be based on experience, skill, enthusiasm, and contribution to clients' businesses and cultures. Applicants are encouraged to disclose preferred pronouns and any needed accommodations during the interview process. While AI expertise is not mandatory, the company welcomes knowledge on AI integration and offers free AI skill-building courses through Anthropic Academy.