Account Manager, Italy

About the Role

The Account Manager will be responsible for managing and owning a client portfolio primarily in Italy, focusing on increasing revenue and encouraging the adoption of best practices. This will involve deeply understanding client challenges and delivering customized account strategies and solutions. Key to this role is providing strategic guidance to support client success while enhancing customer satisfaction and education.

Key Responsibilities

• Drive growth in revenue, customer education, and adoption of solutions with clients, partners, and agencies where applicable.
• Collaborate with Customer Insights and Direct Marketing teams to implement education and solution adoption initiatives.
• Contribute to client strategy development, continuous improvement projects, and knowledge-sharing efforts.
• Analyze data to detect trends that can refine customer support processes and boost team effectiveness.
• Optimize marketing campaigns and identify scalable programmatic optimization methods.
• Lead strategic discussions with executive leadership, clearly communicating progress on monthly and quarterly initiatives to both internal teams and external stakeholders, while adapting plans based on feedback.
• Serve as the primary contact for all client-specific issues, managing escalations and troubleshooting to resolve problems.
• Collect feedback from agencies and partners to enhance advertising products and overall customer experience.
• Provide consultative support and current education on Facebook’s suite of products.
• Act as the client advocate by presenting key client concerns to C-level leaders within the organization.

Qualifications

• At least four years of prior experience in customer sales and support, agency account management, or consulting roles.
• Proven success in presentation and communication skills.
• Ability to work effectively in teams and adapt quickly within a fast-paced international work environment with a strong impact orientation.
• Strong ability to recognize and utilize trends relevant to the industry or focus area.
• Self-driven with solid critical thinking and analytical capabilities.
• Experience with effective task prioritization and time management even under high-pressure scenarios.
• Previous client management experience.
• Fluent in English and Italian.
• Good knowledge of and work experience within the Italian market, given the client portfolio focus.

Preferred Skills

• Experience implementing AI tools to optimize or redesign workflows leading to measurable benefits such as improved efficiency or quality.
• Continuous development in AI skills including prompt/context engineering and agent orchestration, with awareness of evolving AI technologies.
• Experience with ethical and responsible AI practices such as risk assessment, bias mitigation, and quality assurance.
• Bachelor's or master's degree or an equivalent qualification.

About Meta

Meta develops innovative technologies that foster connectivity, community building, and business growth. Since the launch of Facebook in 2004, it has revolutionized the way individuals connect. Through platforms like Messenger, Instagram, and WhatsApp, billions worldwide have been empowered. Meta is also pioneering immersive technologies such as augmented and virtual reality to create the next frontier of social technology, going beyond conventional digital connections.

Compensation and Benefits

Compensation is determined by skills, qualifications, experience, and location and includes base salary figures without bonuses, equity, or sales incentives. Meta offers various benefits beyond the base pay, details of which are available through company channels.