Account Manager

About Hertz

Hertz is a global mobility company, renowned not just for car rental but also for its innovation and diverse mobility solutions. With an established reputation and multiple reputable brands including Thrifty, Dollar, Ace, and Flexicar, Hertz fosters a 'One Team' culture that integrates all its brands and global teams.

Role Overview

We seek a customer-oriented, results-driven Account Manager based at our Head Office in Auckland. This role focuses on managing, growing, and retaining a portfolio of key government, corporate, mining, and corporate travel accounts within the Hertz brand. The position emphasizes building long-term partnerships, driving incremental sales, customer satisfaction, and profitable revenue growth, including generating new business.

Key Responsibilities

• Strengthen and maintain relationships with key clients, stakeholders, and decision-makers across the assigned geographic area to ensure retention, growth, and profitability.
• Identify and secure new profitable business prospects through diligent market research, networking, lead generation, and proactive business development strategies.
• Lead tender processes by coordinating comprehensive and competitive responses that focus on solution-based sales.
• Develop and present competitive pricing and contract proposals using strong negotiation tactics to secure favorable business terms.
• Analyze customer activity, market patterns, competitor performance, and emerging opportunities to pinpoint initiatives for growth and increased market share.
• Achieve or surpass sales targets across various market segments and ancillary products to guarantee a positive return on investment.
• Formulate annual business plans and account strategies, managing resources effectively to meet objectives.
• Drive continuous improvement by recommending and implementing process efficiencies that improve customer experience and business results.

Candidate Profile

• At least 2 years of experience in account management, business development, travel industry, or other complex customer-centric environments with a track record of growing current accounts and identifying new business.
• Exceptional relationship-building and stakeholder management skills capable of influencing decision-makers at all levels while balancing customer and business needs.
• Proven expertise in sales, strategic account management, tender management, contract negotiation, and delivering commercial outcomes.
• Strong analytical and financial skills, able to interpret customer, market, and financial data to uncover trends, opportunities, and risks.
• Excellent communication, presentation, and networking skills combined with attention to detail and customer service focus.
• Familiarity with Salesforce or similar CRM software to handle customer interactions, sales tracking, reporting, and contract workflow.
• Effective problem-solving, organizational, and strategic planning abilities, including independent work capacity, priority management, and fostering continuous improvements.
• Resilient, results-focused, adaptable, collaborative, and ethical with strong commitment to achieving goals and nurturing positive relationships.
• Willingness to travel several times a year within the territory and occasionally interstate as necessary.

Employee Benefits and Perks

• Fully maintained company vehicle provided
• Annual bonus scheme participation
• Use of laptop, mobile phone, and company credit card
• Generous discount privileges on all Hertz brands
• Remote work option available up to two days weekly
• Access to Employee Car Sales and Leasing Programs
• Additional annual leave day
• Supportive and inclusive workplace culture that values wellbeing, safety, and sustainability
• Commitment to personal career development and growth

Additional Information

Hertz is an inclusive employer dedicated to fostering a safe and supportive environment for all employees. Applications from all qualified individuals are encouraged, including those from Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people with disabilities. Applicants must be authorized to work in New Zealand.