- Experience
- 5–7 yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- Work from home
- Resume
- Required to apply
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Job description
About ElevenLabs
ElevenLabs is a pioneering AI research and product company transforming interactions with technology. Since launching in January 2023 with the first human-like AI voice model, they serve millions of users and numerous large enterprises, including Deutsche Telekom and Meta. Investors include top-tier firms like Andreessen Horowitz, ICONIQ Growth, and Sequoia, with $781M raised and an $11B valuation.
Platforms
- ElevenAgents: Customer experience solutions through voice and chat agent deployment at scale.
- ElevenCreative: Tools for creators and marketers to generate/edit multimedia across 70+ languages.
- ElevenAPI: Developer access to advanced AI audio foundational models.
Culture and Work Style
- Rapid experimentation with lean, autonomous teams.
- Impact-focused over formal titles.
- AI-driven processes across company operations.
- Commitment to excellence matching AI product quality.
- Global talent prioritization irrespective of location.
Employee Benefits
- Opportunities to contribute to revolutionary AI advancements.
- Dynamic career growth beyond immediate role.
- Annual discretionary stipend for professional development.
- Annual stipend for social travel to meet colleagues.
- Company offsite events worldwide (e.g., Croatia, Italy).
- Monthly co-working stipends for remote employees.
Role Overview
As an Enterprise Account Manager, you will oversee the entire commercial relationship and customer success for a portfolio of 25 to 50 enterprise clients ranging from 2,000 to 10,000 employees. These clients are innovators defining AI-native experiences. Your mission is to ensure they receive ongoing value, expand product usage, and renew contracts confidently.
This role demands deep engagement with clients, developing executive relationships, strategic success plans, and driving scalable growth. You will work closely on product aspects such as agent design, voice customization, conversation flows, integration, and data analysis to pre-empt and resolve customer challenges, linking technical performance to commercial success.
Critical to your responsibilities is managing net revenue retention (NRR), enabling cross-sell expansion within ElevenLabs’ product suite, and leading end-to-end renewals. Exceptional account managers here do more than retain—they foster growth alongside customers.
Compensation Package
The position offers a competitive On Target Earnings (OTE) with a 70% base salary and 30% variable pay. Variable compensation is weighted 70% on net revenue retention and 30% on product cross-sell, with cross-sell contributing to NRR. Quotas are based on managed annual recurring revenue (ARR), providing clear accountability. Accelerators reward exceeding targets, and variable pay is distributed quarterly.
Required Qualifications
- 5 to 7 years of experience in Account Management or Customer Success within B2B SaaS, Developer Tools, or AI/ML products, demonstrating clear enterprise-level achievements.
- End-to-end ownership of revenue outcomes at enterprise level including quota attainment, retention, and growth without reliance on sales handoffs.
- Proven ability to manage complex stakeholder dynamics where champions and economic buyers differ, maintaining relationships and deals intact.
- Comfort and trustworthiness in technical dialogues with developers and engineering teams, including familiarity with AI concepts, API integrations, and SDKs.
- Proactive use of product data to monitor account health, identify growth prospects, and mitigate churn risk.
- Capability to engage diverse stakeholders: from C-suite presentations to technical troubleshooting and procurement negotiations effectively.
Preferred Experience
- Background in voice AI, audio AI, or conversational AI sectors.
- Track record in selling or expanding multi-product platform offerings.
Location and Equal Opportunity
This is a remote-first role open across US time zones (ET, CT, MT, or PT), with a preference for candidates based in New York City or San Francisco, including option to work from offices there. ElevenLabs is an equal opportunity employer committed to inclusive hiring regardless of race, religion, gender, sexual orientation, age, veteran status, disability, or other protected attributes.