Account Manager, Corporate – Media Intelligence Platform

Role Overview

Join Streem as a Corporate Account Manager to support Australia's leading organisations in leveraging our media intelligence platform effectively. This client-focused position involves customer success, onboarding, training, and strategic support—without cold calling or new sales development. Ideal for individuals passionate about media, current affairs, and cultivating long-lasting professional relationships.

Core Responsibilities

• Develop and maintain trusted relationships with enterprise clients across various sectors.
• Onboard new users and provide engaging platform training sessions both virtually and in person.
• Configure and manage client accounts, including generating keyword and Boolean search queries.
• Assist customers with challenges and help discover innovative platform uses.
• Monitor news developments, promptly escalating critical media events when necessary.
• Produce client-facing reports, media summaries, transcripts, and related deliverables.
• Collaborate with Product, Support, and other internal teams to represent client interests.
• Ensure timely and accurate completion of all client requests.

Candidate Profile

• 1 to 2 years of experience in Account Management, Customer Success, or related client-facing roles; SaaS experience is highly valued.
• Strong communication and relationship-building capabilities.
• Competence in managing multiple priorities within dynamic environments.
• Proactive and solution-oriented mindset focused on customer support.
• Ability to explain technical concepts clearly to non-technical stakeholders.
• Genuine interest in Australian media, news, and current affairs.

Additional Welcomed Experience

• Familiarity with media monitoring, media intelligence, or social listening tools.
• Experience using CRM platforms, project management software, or Microsoft Excel.
• Knowledge of Boolean search methodologies.
• Academic background in Communications, Media, Journalism, or Public Relations.

Company Culture and Benefits

Streem, based in Surry Hills, fosters a culture of enthusiasm for media, collaboration, and continuous learning. Employees enjoy numerous benefits, including:

• Catered lunches and convenient snack options.
• Additional paid leave days such as birthday, volunteering, wellbeing, and blood donation leave.
• Generous parental leave with company top-ups.
• A hybrid and flexible workplace environment.
• Pet-friendly office space located 5 minutes from Central Station.
• $2,000 Talent Referral Bonus.
• Annual $3,000 professional development bonus.
• Access to corporate discounts, flu vaccinations, salary sacrifice programs, novated vehicle leasing, and a subscription to Headspace Care.

Diversity and Inclusion

Streem is dedicated to creating an inclusive workplace that embraces diverse perspectives and backgrounds. Candidates are encouraged to apply even if they do not meet every stated criterion.