Account Manager (Agency)

About Profound

Profound is revolutionizing how brands connect with consumers in the AI search era. Utilizing advanced AI technologies such as ChatGPT, Perplexity, and Google AI Mode, Profound offers marketers a platform to analyze, understand, and leverage AI search to gain competitive advantages. Experiencing rapid growth, the company reached a valuation of $1 billion within 18 months and saw revenue multiply 100 times last year. Its portfolio includes 15% of the Fortune 500 companies, including Walmart, Wayfair, and U.S. Bank, plus innovative firms like Ramp, MongoDB, and Figma. Supported by top-tier investors including Sequoia and Kleiner Perkins, Profound is defining the blueprint for future talent.

Role Overview

As an Account Manager focusing on agencies, you will play a pivotal role in driving growth across your assigned clients. You will collaborate closely with executives and key stakeholders at Profound's agency partners to deeply understand their business objectives and challenges, while ensuring that Profound delivers measurable ROI. Working alongside Agency Engagement Managers and Account Executives, you will link platform utilization to tangible business results, and foster relationship growth within agencies and their client bases.

Key Responsibilities

• Manage a book of 40 to 60 accounts, depending on contract size, with accountability for renewal and expansion revenue.
• Jointly oversee the customer lifecycle with Agency Engagement Managers, from onboarding to renewals and expansions, uncovering opportunities to deepen platform adoption and value.
• Gain thorough insights into customers' goals, workflows, and organizational structures to position Profound as an essential partner.
• Develop and nurture robust partnerships with agency representatives and enterprise brand clients.
• Create organizational maps of agency structures to expand relationships and deepen impact.
• Build and sustain pipelines for renewals, cross-sells, and upsells to meet monthly and quarterly revenue goals.
• Lead commercial negotiations including executive business reviews and complex deal closures involving multiple products.
• Maintain accurate forecasting using CRM tools and pipeline management best practices ensuring transparency and accountability.
• Collaborate with the Ecosystem team to deliver mutual value for agencies enrolled in the Profound Partners program through joint go-to-market, training, and enablement initiatives.
• Work cross-functionally with Product, Engineering, Account Executives, and Engagement Managers to ensure a seamless agency partner experience and leverage insights for driving adoption.

Candidate Profile

• Minimum 5 years of SaaS experience specifically in account management, renewals, or expansion sales with emphasis on agency partnerships.
• Proven success in surpassing commercial targets via renewals and upsells; experience carrying sales quotas is preferred.
• Strong consultative sales capabilities, comfortable leading discovery conversations, demonstrations, and business reviews with senior leaders.
• Excellent negotiation and deal-closing abilities handling complex contracts and procurement procedures.
• High emotional intelligence and communication prowess to build trust rapidly and manage multiple stakeholder relationships across agency hierarchies.
• Exceptional organizational skills and data-driven approach with meticulous attention to pipeline discipline and detail.
• Entrepreneurially minded, proactive, resourceful, and confident in driving outcomes within a fast-moving, growth-focused environment.
• Demonstrates integrity with a long-term focus motivated by customer partnership success and sustained revenue growth.

Location and Compensation

This position is an on-site role located in the Singapore office (also options in NYC or London), suited for individuals who excel in dynamic, iterative, and impactful settings. The expected base salary ranges from $90,000 to $140,000 (USD), exclusive of variable compensation. Total remuneration includes base pay, equity, and comprehensive benefits and perks. Final pay depends on skills, experience, qualifications, and location, determined during recruitment.

Additional Information

Only communications from official @tryprofound.com email addresses should be considered legitimate. Any contact from other domains should be disregarded and reported as spam.