Account Executive - Small Business Segment

Company Overview

Fin is a leading AI Customer Agent company dedicated to enhancing business customer experiences. Their AI Agent, Fin, is recognized as one of the top-performing AI customer agents available, supporting end-to-end customer interaction across sales, service, and ecommerce channels with minimal setup. The platform integrates seamlessly with their own Intercom help desk, delivering a unified solution for modern support teams. Established in 2011, Fin has grown rapidly and serves nearly 30,000 global companies.

Role Summary

In the role of SMB Account Executive, you will play a pivotal part in expanding new business in the Small Business segment. You will be joining a dynamic sales team committed to putting customers first and fostering internal growth, development, and promotion. This position offers significant opportunities for career progression, creativity, and ownership within a fast-growing company.

Key Responsibilities

• Drive product advocacy by promoting Intercom’s adoption within the Small Business market.
• Lead and manage the full sales cycle, from identifying prospects to closing deals, using a consultative sales methodology.
• Deliver accurate revenue forecasts and maintain transparency on sales performance.
• Effectively communicate Intercom’s value proposition through the Command of the Message framework.
• Plan sales targets and pacing on a monthly and quarterly basis.
• Collaborate with Sales Engineers to secure prominent clients.
• Work closely with Research & Development and Marketing teams to represent customer insights.

Candidate Requirements

• Minimum of 2 years experience in a sales closing role.
• At least 1 year of experience selling SaaS solutions.
• Proven ability and experience in outbound prospecting.
• Strong sales instincts with a history of meeting or exceeding targets.
• Excellent communication skills, both verbal and written.
• Adept at working in a fast-paced environment, managing inbound and outbound opportunities across various industries and company sizes.
• Demonstrated ability to win new business in competitive settings.
• A growth-oriented mindset coupled with intellectual curiosity and ambition.

Benefits and Perks

• Competitive salary paired with equity in a rapidly expanding startup.
• Provision of catered lunches every weekday along with a fully stocked kitchen.
• Regular compensation reviews to reward exceptional performance.
• Flexible paid time off policy to support work-life balance.
• Healthcare stipend available for private insurance covering employees and their partners/spouses.
• MacBooks provided as standard equipment, with Windows options available based on role requirements.

Work Policies and Culture

Fin embraces a hybrid working model, expecting employees to be onsite at least three days weekly to promote collaboration and company culture while maintaining flexibility for remote work. The organization values a respectful, open, and inclusive workplace by avoiding divisive social or political issues within company communications and focusing on shared goals. Equal Employment Opportunity policies ensure non-discrimination across all legally protected attributes.