Account Coordinator

Overview

Join a well-established company in the hospitality supply sector undergoing a transformative phase focused on automation to enhance operational efficiency. This shift enables the team to concentrate on strengthening meaningful customer relationships. Positioned near St. Leonards Station, this role offers a supportive and collaborative environment within a business embracing innovation.

Key Responsibilities

• Establish and nurture strong relationships with clients in hotels, pubs, and regional venues
• Respond promptly to inbound inquiries, quotes, and orders
• Accurately update customer records and notes within internal systems
• Spot opportunities to boost customer engagement and increase order frequency
• Collaborate with cross-functional teams to deliver a seamless customer experience

Candidate Profile

• Background in customer service, call center, or telephone-based roles
• Confident in building rapport and engaging customers via phone
• Inquisitive mindset with strong listening and questioning skills
• Capable of managing a diverse customer portfolio efficiently
• Highly organized, motivated, and adept at prioritizing tasks
• Relationship-oriented, emphasizing sustained customer connections over single transactions
• Experience in the hospitality sector is an asset but not mandatory