Operations Internship at Protega in Mumbai
Mumbai, Maharashtra, India · Full Time internship
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- Stipend
- Stipend: INR 10,000 – INR 15,000 / month
- Duration
- 4 months
- Start
- Immediately
- Openings
- 1
Candidates must be Mumbai residents, able to work full-time onsite Monday to Saturday, have relevant skills interests in operations and vendor management, and be ready to start between August 13 and September 17, 2026. Women restarting or beginning their careers are also encouraged to apply.
- Work mode
- In office
- Education
- Any graduate
- Resume
- Required to apply
About the internship
About the Internship
This internship offers a comprehensive hands-on experience in operations, involving management of claims, service requests, and vendor onboarding. Interns will play a key role in ensuring smooth transitions from request initiation to resolution and facilitate efficient vendor activation.
Key Responsibilities
- Oversee and monitor claims and service requests for Protega and Protega Fix.
- Verify all necessary documents and information for each request are complete.
- Liaise between customers, internal teams, and vendors to facilitate resolution.
- Track pending repairs, claims, and service cases, ensuring timely progress.
- Maintain accurate logs and updates in internal tracking systems.
- Escalate complex issues to appropriate teams for further action.
- Provide regular updates to customers and stakeholders regarding their requests.
- Identify potential service and repair vendors, conducting outreach to explain onboarding and operational requirements.
- Collect and maintain vendor documentation, ensuring complete onboarding processes.
- Coordinate initial setup and ongoing activation with vendors, fostering strong professional relationships.
- Coordinate among customers, vendors, repair teams, and internal members to ensure smooth workflow.
- Maintain daily and weekly operational trackers and monitor for recurring issues.
- Support process improvements related to claims and vendor management.
Who Can Apply
Open to candidates who are based in Mumbai and available to work full-time at the office for a 4-month duration starting between August 13, 2026, and September 17, 2026. Candidates should have relevant operation skills and interests. Women looking to start or restart their careers are especially encouraged to apply.
Additional Requirements
- Comfortable working Monday through Saturday from the office in Mumbai.
- Strong verbal and written communication skills necessary for interacting with customers, vendors, and partners over calls.
- Prior experience in operations, vendor management, telecalling, customer service, coordination, or proficiency with CRM and Excel is preferred.
About Protega
Protega is an AI-driven post-purchase protection platform serving India's e-commerce and D2C brands. It streamlines shipping and product insurance for merchants and customers, aiming to build consumer trust after checkout through affordable, automated solutions backed by advanced technology and insurer partnerships.
Benefits and Perks
- Monthly stipend ranging from ₹10,000 to ₹15,000.
- Certificate of completion and a letter of recommendation upon internship completion.
- Casual dress code to maintain a comfortable work environment.