E-Commerce & Operations Intern at Adam Enterprises

About the Company

Adam Enterprises (India) Private Limited is a reputed manufacturer, exporter, and retailer of fashion accessories catering to men and women. Established in New Delhi in 1988, the brand prides itself on delivering impeccably finished products crafted by artisans with over 35 years of experience in the fashion jewelry sector, ensuring high-quality offerings for its customers.

Internship Overview & Responsibilities

This internship involves comprehensive involvement in the day-to-day operations of the e-commerce platform, primarily focusing on order processing, inventory management, and customer interaction. The intern will:

• Oversee new Shopify orders by verifying details and processing them for dispatch.
• Collaborate with packing and dispatch departments to monitor pending and problematic orders.
• Detect stock inconsistencies prior to shipment and ensure prompt order fulfillment.
• Generate and maintain accurate customer invoices and order documentation.
• Address routine customer inquiries via WhatsApp, email, and phone concerning orders, deliveries, products, returns, and exchanges.
• Resolve standard customer issues independently, escalating when necessary.
• Manage returns and exchanges by coordinating between customers and fulfillment teams and tracking unresolved cases.
• Keep track of inventory levels, update records, and highlight potential stock shortages or issues.
• Support product listing management on Shopify, including uploading product details, images, pricing, and stock information.
• Maintain accurate records of product data, collections, and related spreadsheets.
• Maintain a daily operations log covering orders, stock problems, customer queries, returns, exchanges, dispatch issues, and other exceptions.
• Provide a concise daily summary of operations to the company's founder.
• Identify recurring challenges in operations and propose process improvements to enhance efficiency.

Eligibility Criteria

This internship is open exclusively to candidates who are available for a full-time, in-office commitment of three months, starting between September 22nd and October 27th, 2026. Applicants should possess relevant skills and interests related to the role. This opportunity also encourages women aiming to start or resume their careers and fresh graduates seeking job experience to apply.

Skills and Requirements

• Strong organizational skills and meticulous attention to detail.
• Proficiency working with spreadsheets and familiarity with Shopify platform.
• Effective written communication abilities.
• Comfort and confidence in customer communication.
• Ability to quickly absorb and adapt to new systems.
• Dependable, responsible, and consistent work ethic.
• Capability to manage repetitive tasks while maintaining accuracy.
• Proactive problem-solving attitude.
• Flexibility to work in a dynamic and fast-growing environment with shifting priorities.

Stipend and Benefits

The internship offers a monthly stipend between INR 8,000 and INR 12,000. Successful interns will receive a certificate, letter of recommendation, an informal dress code, and a potential job offer. On conversion to a full-time role, the expected annual salary is INR 200,000.