Inbound Sales Development Representative

About the Role

The Inbound Sales Development Representative (SDR) plays a vital role in connecting with incoming potential customers and demonstrating the value ServiceTitan can offer their business. This position involves qualifying leads, conducting thorough discovery conversations, and helping set up Account Executives for success in closing deals.

Key Responsibilities

• Develop a strong sales pipeline by sourcing and efficiently converting inbound leads into qualified opportunities.
• Engage prospects creatively to build rapport and nurture ongoing relationships.
• Coordinate with Account Executives to schedule product demos and drive partnership opportunities.
• Communicate clearly the benefits and value propositions of ServiceTitan’s products through calls and emails.
• Consistently meet or surpass daily key performance indicators (KPIs) and monthly quotas related to meeting bookings and pipeline generation.

Candidate Qualifications

• Excellent verbal and written communication skills for managing a large volume of phone and email outreach.
• A high level of self-motivation and ambition, demonstrating a desire for continual self-improvement.
• Willingness and ability to receive feedback and adapt processes for better results.
• Collaborative mindset and positive team player attitude.
• Flexible and innovative thinker capable of anticipating and resolving potential challenges.

Training and Development

• Comprehensive onboarding including industry knowledge and client profiles.
• Hands-on training with key sales technologies such as Salesforce, Salesloft, Gong, and ChiliPiper.
• Individualized coaching with managers including call reviews and role-playing exercises.

Work Schedule and Location

This is a full-time onsite role based in Toronto, Ontario, Canada. Employees living within approximately 40 miles of a hub office are expected to work onsite 1-2 days per week.

Compensation

The expected hourly rate for candidates in Canada is approximately $26.72 CAD, with eligibility for commission, equity, and a comprehensive benefits package.

Company Culture and Benefits

• Flexible work hours and support for autonomous work.
• Extensive health and wellness benefits including medical, dental, vision, retirement savings plan matching, and employee assistance programs.
• Support for various life stages including parental leave, adoption reimbursement (up to $20,000), maternity care, and financial planning resources.
• A culture that values diversity, inclusivity, and continuous personal growth.

Application Process and Equity Statement

Your application will be considered across ServiceTitan and its subsidiaries, maximizing exposure to multiple sales teams to find the best fit. The company is committed to equal opportunity employment and offers accommodations during the hiring process. Artificial intelligence technologies assist recruitment efficiency but do not influence final hiring decisions.

Data Privacy

ServiceTitan collects and processes personal information strictly for business and legal purposes related to employment and benefits, handled in accordance with privacy policies.