Inside Sales Representative

Job Overview

Join Wesco as an Inside Sales Representative where you will engage with current customers to drive product and service sales. Your main focus will be order acquisition, creation, and up-selling to enhance customer satisfaction and add value to their purchasing experience. Collaborative efforts with outside sales will ensure sales targets are achieved, utilizing proactive selling strategies to grow business or develop existing client accounts.

Key Responsibilities

• Secure orders through phone and email communications, confirm order details, transfer them to fulfillment, and manage explanations regarding product availability and delivery timelines.
• Boost order volumes by recommending complementary products, highlighting product features, and reviewing customer purchase histories.
• Manage, qualify, and develop leads received from marketing efforts, external sales teams, and national accounts.
• Identify and suggest improvements in sales processes to increase efficiency.
• Prepare and follow up on quotations, either verbally or in written form, to finalize orders or understand reasons behind lost sales.
• Monitor open customer orders and take necessary actions to ensure timely deliveries, focusing on orders at risk of delay.
• Maintain distribution backorder reports and keep customers informed through notifications regarding their orders.
• Gather and report on industry trends, competitor pricing, and customer feedback to management teams.

Qualifications and Skills

• Minimum high school diploma or equivalent required; bachelor’s degree is preferred.
• Experience in sales and sales administration ranging between 2 to 4 years with demonstrated productivity and competence.
• Proficiency in Microsoft Office and basic computer operations.
• Ability to multitask effectively in a dynamic environment.
• Strong teamwork capabilities and clear verbal and written communication skills.
• Keen attention to detail and accuracy.
• Competency in prospecting and marketing concepts to current and potential customers.
• Problem solving skills involving identification and solution selection for a range of moderately challenging issues.
• Capability to work independently with minimal oversight.
• Willingness to travel up to 25% as required.

Compensation and Benefits

The hourly wage for this role ranges between $27.26 and $34.08, depending on factors such as experience, education, skills, location, and other considerations. The position includes a commission structure based on individual sales performance, supplementing base pay. Eligible employees may also participate in bonus or sales incentive plans as per specific plan terms.

Wesco offers a comprehensive benefits package which may comprise paid time off, medical, dental, vision coverage, and retirement savings programs.

About Wesco

Founded in 1922 and headquartered in Pittsburgh, Wesco is a Fortune 500 company specializing in business-to-business distribution, logistics, and supply chain services. We pride ourselves on fostering an inclusive, respectful, and diverse workplace environment that empowers our team of over 20,000 worldwide employees to succeed and contribute their unique perspectives.

Equal Opportunity Employment

Wesco is an Equal Opportunity Employer committed to diversity in the workplace. All employment decisions are made without discrimination on any protected legally recognized basis.

Additional Information

This vacancy is current and active, with immediate hiring intended. Travel obligations range from 0% to 25%. The role is located onsite in Saskatoon, Saskatchewan, Canada.