Account Director, Startups (Mandarin-Speaking)

About the Team

OpenAI is committed to the responsible development of artificial general intelligence (AGI) to benefit everyone. Our Go-To-Market (GTM) team supports customers in utilizing our advanced AI products across diverse business applications, encompassing roles in Sales, Solutions, Support, Marketing, and Partnerships.

Role Overview

We seek a motivated and seasoned Account Director to join our startup-focused GTM group based in Singapore, working onsite with a hybrid schedule (3 days weekly in office). This position is central in managing key startup clients, assisting them in leveraging OpenAI’s platform to innovate and succeed. You will guide startups in effectively deploying OpenAI’s APIs, SDKs, and applications while facilitating connections to our technical resources and expertise.

Key Responsibilities

• Oversee a portfolio of startup accounts with strategic plans that enhance account management.
• Collaborate closely with AI Deployment Engineers to ensure successful technical engagements.
• Manage and meet consumption and contractual revenue targets, maintaining accurate revenue forecasts.
• Analyze account metrics and generate detailed reports with actionable insights for both internal teams and customers.
• Coordinate across multiple departments including solutions, marketing, communications, finance, product, engineering, and operations.
• Act as a champion for enhancing the startup user experience through feedback and product insight synthesis.
• Keep abreast of industry trends and startup ecosystem dynamics to influence corporate strategy.
• Assist in recruitment, onboarding, and nurturing a dynamic company culture.

Required Qualifications and Experience

• 7 to 12 years in selling platform-as-a-service (PaaS), cloud solutions, or API-based products.
• Hands-on or closely related experience within the startup ecosystem, such as founder, employee, or frequent collaborator with startups.
• Proven track record supporting rapid growth and product evolution of high-performing startups.
• Experience engaging directly with C-level executives and startup founders.
• Ability to explain complex technical concepts clearly to customers and internal stakeholders.
• Proficient at collecting and interpreting detailed market intelligence across various sectors.
• Mandatory fluency in Mandarin for this position.

Preferred Attributes

• A strong customer focus, with a commitment to understanding and advancing customer objectives.
• Genuine interest or expertise in artificial intelligence, and a desire to educate customers on AI deployment.
• Proactive builder mindset, eager to design and refine scalable processes within the organization.
• Problem-solver who embraces new challenges requiring creative and multidimensional approaches.
• Strategic thinker with expertise in go-to-market methods and long-term planning involving diverse stakeholders.

About OpenAI

OpenAI is dedicated to pushing the boundaries of AI capabilities responsibly and inclusively, ensuring it benefits everyone. We value diverse perspectives and are committed to equal employment opportunities regardless of race, religion, gender, age, disability, or other protected characteristics. Background checks will be conducted where applicable, consistent with regional laws.