US Voice Process Customer Support Executive
Hyderabad, Telangana, India · Full Time
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- Experience
- Any
- Salary
- INR 200,000 – INR 500,000 / year
- Openings
- 1
- Posted
- 1 வாரம் முன்
- Work mode
- In office
- Eligibility
- Applicants without a graduation degree are eligible to apply.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Black Turtle, a premier staffing and workforce solutions provider, seeks a dedicated US Voice Process Customer Support Executive to join their Hyderabad office. This full-time position involves managing customer interactions specifically with clients from the United States during night shifts to ensure seamless service and support.
Key Responsibilities
- Handle inbound and outbound phone calls with US customers professionally and effectively.
- Accurately capture and maintain call and customer details for follow-up and record-keeping purposes.
- Understand and address customer needs with appropriate solutions and assistance.
- Meet daily performance metrics related to call handling and customer satisfaction.
- Communicate clearly, ensuring a positive experience for US-based clientele.
Qualifications and Skills
- Prior experience in US voice calling or international voice processes is essential.
- Strong communication and listening skills in English, with comfort in handling American customers.
- Ability to work night shifts aligned with US time zones.
- Experience in customer service or call center environments handling US clients is preferred.
- Confident and professional demeanor during customer interactions.
Additional Information
This job is located at 22, Raj Bhavan Rd, Somajiguda, Hyderabad, Telangana 500082. Candidates who excel in customer service and voice processes, particularly with US customers, will find this opportunity fitting.