Total Reward Analyst

Role Overview

The Total Reward Analyst is tasked with accurate and timely management of the company's compensation and benefits programs for all employees and Financial Advisors (FAs) within the group. This position demands strong analytical capabilities concerning reward data, FA commissions and variable pay, management of benefits schemes, and ensuring multi-jurisdictional statutory compliance. The analyst is also responsible for maintaining high data quality and driving process enhancements under the supervision of the Total Rewards Supervisor. Crucially, this role controls payroll internal controls by preparing all compensation variations, FA remuneration data, and payment files awaiting Supervisor review.

Key Duties

• Facilitate implementation of the Group Reward Strategy by converting approved salary increments, promotions, and pay structure adjustments into accurate payroll inputs across entities.
• Compile all compensation change data— including salary changes, promotions, bonuses, and benefit deduction modifications— for each payroll cycle, ensuring all information is verified against authorized documents prior to submission.
• Perform salary benchmarking and market survey comparisons to generate reports aiding HR Business Partner discussions and compensation decisions.
• Manage the annual performance-based pay system and prepare monthly payroll variance analyses.
• Analyze eligibility and monitor the loan portfolio for employees and FAs; prepare monthly IFRS 17 data submissions for Finance.
• Administer FA commission and variable pay calculations by loading, validating, and auditing monthly commission files before managerial approval.
• Oversee FA subsidy programs, cashier bonds, and FA loan/mortgage schemes, processing applications, maintaining records, calculating deductions, and preparing out-of-payroll payments for oversight.
• Generate monthly FA remuneration reports and act as the main liaison for the FA Operations team and distribution network regarding FA compensation queries, escalating complex policy issues as needed.
• Manage all employee benefit programs— including medical insurance (inpatient/outpatient), group life, GPA/WIBA, pension, SACCO, and staff loans— handling enrolment updates, deduction reconciliations, and coordinating with service providers.
• Conduct monthly benefit reconciliations to confirm all eligible participants are enrolled correctly and deductions align with vendor data; report outcomes to the Supervisor.
• Coordinate outpatient account funding processes, including procurement requests and payment documentation sharing with Finance.
• Process medical refund claims for contract staff and eligible FAs by validating claims, preparing payment files, and securing approvals prior to submission.
• Review annual P9 and W44 tax document distributions prepared by associates and address escalated tax deduction queries requiring advanced interpretation.
• Support benefit awareness initiatives by creating informational content on staff and FA entitlements and delivering presentations as directed.
• Maintain compliance risk oversight for statutory obligations across all group jurisdictions, including PAYE, NSSF, NHIF/SHIF, HELB, Housing Levy, NITA, FBT, and withholding tax applicable to each country.
• Prepare monthly statutory payment schedules for approval and supervise statutory return filings and certificate tracking performed by associates.
• Monitor regulatory updates across jurisdictions, evaluate impacts, and direct policy or payroll amendments accordingly.
• Investigate and resolve complex issues related to KRA PIN verification and SHIF card contributions escalated by associates.
• Assist with monthly payroll processes by verifying complex variation data, uploading approved changes into payroll systems, and performing pre-payroll checks.
• Prepare and validate out-of-payroll payment files, contribute to payroll-to-general ledger reconciliation, and generate scheduled reward and HR reports.
• Maintain accurate reward data records within HRIS systems, perform monthly data quality checks, and respond promptly to ad hoc data requests.
• Ensure proper record retention of payroll and reward documentation and perform any additional duties assigned.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Finance, Business Administration, or related discipline.
• Professional certification in HR, Rewards, or Finance such as IHRM, CIPD, CPA, or equivalent.
• Minimum of three to five years of progressive experience in compensation and benefits, payroll management, or reward analytics, ideally in a multi-jurisdictional or shared services setting.
• Proficient experience working with HRIS payroll and compensation modules; advanced skills in Excel for payroll modeling and variance analysis.
• Knowledge of statutory compliance regimes including PAYE, NSSF, SHIF and equivalents relevant to the group’s various countries of operation.
• Familiarity with Financial Advisor or agency remuneration systems preferred due to the role’s responsibility over the FA network.