Hostess

About the Company

Join a prestigious hotel that is part of the Accor group, featuring over 45 brands, 5,500 hotels, and 10,000 dining and lifestyle locations globally. The company values each team member's contribution in creating memorable experiences for guests and prioritizes responsible hospitality practices. This role presents opportunities for professional growth and development as a Heartist® who brings heart to their work.

Responsibilities

• Know the dining room layout, including table numbers, seating sections, setup standards, operational hours, dress codes, pricing, and room capacity.
• Manage restaurant reservation processes, recording bookings and cancellations and communicating changes promptly to management.
• Maintain awareness of daily house counts, guest arrivals and departures, VIPs, and scheduled group activities.
• Adhere to all departmental policies and service procedures.
• Respond to telephone calls quickly and courteously using proper etiquette.
• Ensure cleanliness and organization of hostess stand, menus, and check folders, replenishing as needed.
• Pre-assign tables and address special guest requests from the reservation book.
• Greet and welcome guests at the restaurant entrance, escort them to their assigned tables fairly distributing seating among waitstaff.
• Present menus and confirm guest satisfaction with seating arrangements and table setup.
• Manage guest flow during peak periods by organizing waiting procedures.
• Proactively anticipate and respond promptly to guest needs throughout the day.
• Maintain positive relationships with guests and handle complaints effectively to ensure satisfaction.
• Stay informed about hotel services and activities to provide accurate guest information.
• Regularly check tables during service to confirm guests are satisfied.
• Assist cleaning and resetting tables to departmental standards and maintain equipment and supplies in good condition.
• Support restaurant staff when needed to optimize guest service quality.
• Promote a cooperative work environment that fosters productivity and high-quality service.
• Promote food and beverage outlets to guests during slower periods.
• Complete required training successfully and assist the supervisor in tasks such as cashiering procedures and menu printing.
• Be adaptable to rotate among different food and beverage outlets as required.
• Perform any additional duties assigned by supervisors or managers.

Qualifications

• Excellent guest service skills with professional appearance and polished verbal and written communication.
• Guest-focused attitude, lively personality, and enthusiasm in assisting people.
• Fluency in French and English (spoken and written), with additional languages viewed positively.
• Ability to multitask effectively in a dynamic, high-pressure setting.
• Flexibility regarding working hours and the capacity to work independently without constant supervision.