Collection Associate

Overview

This position is responsible for recovering debts by interacting with non-performing asset (NPA) customers. The role requires managing calls to customers to recover pending dues and handling related settlements and complaints through a CRM platform.

Key Responsibilities

• Contact NPA customers for debt recovery efforts.
• Log settlement amounts and complaints using CRM software.
• Inform and educate customers on credit information reports (CIBIL) while pursuing payment of outstanding amounts.
• Maintain updated knowledge about company products, procedures, and systems involved in the collection process.
• Consistently achieve assigned collection targets.

Required Skills and Qualifications

• Excellent verbal communication capabilities.
• Efficient time management to handle workload effectively.
• Ability to understand and interpret basic customer data.
• Strong interpersonal communication skills to engage with customers.
• Prior knowledge of Banking, Credit Cards, CIBIL reports, or Loans is preferred.