Call Center Supervisor

About the Role

We are seeking a seasoned Call Center Supervisor to lead our dynamic team at a cosmetic clinic based in Jeddah, Saudi Arabia. This role involves overseeing call center operations to ensure exceptional patient service and efficient appointment management.

Key Responsibilities

• Provide leadership and supervision to the call center team.
• Monitor calls to maintain high standards of customer service quality.
• Manage the scheduling of appointments and handle patient inquiries effectively.
• Track and analyze team performance metrics, KPIs, and conversion rates.
• Conduct training sessions and coaching for call center agents to enhance skills.
• Collaborate with various clinic departments to facilitate seamless patient experience.
• Compile performance reports and identify areas for operational improvements.

Qualifications and Requirements

• Proven experience in a supervisory role within a call center environment.
• Preferred background in cosmetic clinics, healthcare, or medical centers.
• Demonstrated leadership, strong communication, and problem-solving abilities.
• Familiarity with call center KPIs and sales conversion processes.
• Fluency in Arabic coupled with good proficiency in English.
• Capable of thriving in a fast-moving, customer-centric work setting.

Location

This position is based in Jeddah, Saudi Arabia.

Additional Information

If you possess the required experience and leadership qualities to elevate patient interactions, we welcome your application.