Eseoghene Jacob Gbunoghene

About

Analytical, detail-driven remote professional with a strong technical background in software development and over 13 years of operational experience in dataset cleaning, prompt engineering, process auditing, and administrative automation. Expert at evaluating automated systems, identifying operational logic bottlenecks, and auditing customer support logs to improve AI prompt relevance and response accuracy. Highly proficient in Excel data validation, script-based task automation, technical SOP documentation, and data integration across digital platforms. Certified C1 Advanced English speaker (Pearson GSE 83/90) committed to clear written updates, asynchronous remote work, and delivering practical, well-documented system solutions for expanding FinTech operations.

Experience

• Senior Executive Officer (Stakeholder Support & HR Coordination)
  Nigerian Railway Corporation · Ebute-Metta, Lagos, Nigeria (Hybrid/On-site)
  Jan 2023 – Present

  Audit high-volume stakeholder communication logs and inquiry workflows, establishing a centralized knowledge base that resolved 90% of recurring issues within 24 hours. Analyze automated response logic to identify bottlenecks, building pre-filled digital forms and standardized templates that reduced onboarding delays by 10%. Identify process gaps in data pipelines and develop AI-assisted scripts, improving data accuracy by 15% and cutting prep time by 30%. Draft comprehensive Standard Operating Procedures (SOPs) for team members to intervene when automated tools require human oversight. Document system modifications and write clear technical guidelines to ensure team self-sufficiency and operational continuity.

• Data Entry Specialist & Project Coordinator
  Freelancer.com · Remote (Work from Anywhere)
  Dec 2022 – Present

  Cleanse and organize client datasets with a verified 99%+ accuracy rate, using custom validation rules and dual-screen verification to prevent error propagation. Experiment with AI prompt configurations and scripting to automate recurring administrative workflows, saving clients 5–10 hours per week. Perform routine quality-control audits on data pipelines, ensuring seamless record transfers without duplication or formatting errors. Maintain detailed asynchronous written progress logs and report technical glitches promptly via Slack and email.

• Higher Executive Officer – Administration & Client Support
  Nigerian Railway Corporation · Lagos, Nigeria
  Jan 2020 – Dec 2022

  Increased department workflow efficiency by 18% by identifying manual bottlenecks and introducing automated file routing. Standardized filing protocols and compiled monthly performance dashboards from multi-source data streams.

• Facility Manager – Legal Department
  Nigerian Railway Corporation · Lagos, Nigeria
  Apr 2019 – May 2026

  Audited operational procedures and vendor data, implementing structured inventory tracking systems that eliminated asset loss across department facilities. Developed concise SOPs for vendor coordination and logistics, reducing operational disruptions through standardized protocols.

Education

• B.Sc
  Brigham Young University-Idaho
  Software Development · Sep 2023 – Feb 2027
• Associate Degree
  Brigham Young University-Idaho
  Software Development · Mar 2025 – Jun 2026
• Polytechnic
  Abraham Adesanya Polytechnic
  Computer Science · Apr 2013 – Dec 2018

Skills

• HR Operations
• Prompt Engineering
• Advanced Excel
• Data Cleaning
• Technical Documentation
• Data Integration
• Human-in-the-loop workflows
• AI response evaluation
• Process Audits
• Technical Report Writing
• Knowledge Base Writing
• System log analysis
• Customer Support Management
• Bottleneck analysis
• Deduplication
• Performance Dashboards
• AI-assisted coding
• Google Workspace Integrations
• Data Cleansing and Validation
• Standard Operating Procedures (SOP) creation
• agentic AI implementation
• generative AI implementation
• Administrative Automation

Projects

• AI-Assisted Administrative Workflow Automation
  Claude AI, Claude Code, Google Sheets, Advanced Excel Formulas, Slack

  Experimented with AI prompt configurations and AI-assisted scripting to automate recurring administrative tasks such as data validation, form filling, and client report generation. Acted as Lead Developer and Prompt Engineer - delivered reusable scripts and templates that saved clients 5-10 hours per week, reduced data prep time by 30%, and improved overall data accuracy by 15% across multiple freelance projects.

• Centralized Stakeholder Knowledge Base & SOP Library
  Google Workspace (Docs/Sheets/Drive), Notion, Automated Email Routing, Digital Forms

  Audited high-volume stakeholder communication logs and inquiry workflows at the Nigerian Railway Corporation. Designed and implemented a centralized, searchable knowledge base with pre-filled digital forms and standardized response templates. As Project Lead, I resolved 90% of recurring stakeholder issues within 24 hours and reduced onboarding delays by 10% through automated routing logic and clear Human-in-the-Loop SOPs.

Courses & certifications

• Web Development Certificate · BYU-Idaho · 2026
• Web & Computer Programming Certificate · BYU-Idaho · 2025
• PathwayConnect Certificate of Completion · BYU-Pathway Worldwide · 2023

🏆 Achievements & awards

• Pearson Versant English Test – C1 Advanced (GSE 83/90) · 2026

  Overall GSE Score 83/90 (CEFR C1) - Speaking: 78, Listening: 88. Certified advanced written and verbal communicator for global remote teams.

• Verified 99%+ Data Accuracy Rate · 2024

  Achieved across multiple freelance data cleansing and dataset formatting projects using custom Excel validation rules and dual-screen verification protocols to prevent error propagation and duplication.

• Workflow Efficiency Increase – Automated File Routing · 2022

  At Nigerian Railway Corporation, identified manual document routing bottlenecks and introduced automated file routing systems. Compiled multi-source data into monthly performance dashboards, driving an 18% department-wide efficiency gain.

⚽ Extracurricular activities

• Active Participant – BYU-Pathway Global Remote Learning Community

  Engaged in asynchronous global cohort discussions with international peers across multiple time zones. Collaborated on software development projects, shared technical documentation practices, and participated in professional development modules focused on remote work best practices and AI tool utilization.

📚 Publications

• Standard Operating Procedures (SOPs) for Human-in-the-Loop AI Workflows in FinTech Operations ↗ · 2026
• Building a Simple AI Prompt Logger for Administrative Task Automation ↗ · 2025

🤝 Volunteering

• Tech4All Nigeria · Volunteer IT & HR Support Assistant · 2024

  Assisted in organizing virtual tech literacy workshops for secondary school students. Managed participant registration data, created attendance tracking spreadsheets, and provided basic IT troubleshooting support during live sessions. Helped streamline volunteer onboarding documentation using Google Workspace.

• BYU-Pathway Worldwide Lagos Alumni Network · Peer Study Group Facilitator · 2025

  Facilitated weekly asynchronous and synchronous study groups for fellow software development students. Created collaborative study guides on programming fundamentals (HTML, CSS, Python). Supported new students in navigating the global remote learning platform and managing coursework schedules.

🎯 Hobbies & interests

• Prompt engineering experimentation
• reading technical documentation
• chess
• coding challenges
• productivity system design
• FinTech operations research
• and exploring AI-assisted scripting tools for administrative