Front Office Supervisor

About The Ned Doha

The Ned Doha resides in the iconic former Ministry of Interior building, offering a luxury experience that merges heritage with modern design. Its facilities include seven unique dining venues, 90 elegantly appointed rooms, versatile event spaces, and a members-only Ned's Club featuring a rooftop terrace, spa, gym, and a 30-metre outdoor pool, blending traditional charm with contemporary sophistication.

Role Overview

We are seeking a dedicated Front Office Supervisor passionate about hospitality to foster memorable guest experiences starting with a warm and professional welcome. This role requires managing guest interactions from arrival through departure, ensuring high satisfaction and smooth front office operations.

Key Duties and Responsibilities

• Process guest check-ins by verifying reservations, confirming identification, securing payment, allocating rooms, and issuing room keys per property protocols.
• Ensure valid payment methods are obtained before handing out room keys.
• Create precise guest accounts aligned with individual stay requirements.
• Manage electronic room key activations via Salto systems and reissue keys after verification when needed.
• Assign rooms matching guest preferences whenever feasible.
• Verify and adjust guest billing accurately.
• Handle check-outs including express options, resolve billing disputes, settle accounts, collect keys, and solicit guest feedback.
• Inform guests of received communications such as voicemail or mail, and forward them if requested.
• Accommodate room change requests when possible.
• Maintain guest records securely compliant with GDPR.
• Sell rooms to walk-in guests based on availability.
• Manage room status queues and monitor updates accordingly.
• Coordinate with Housekeeping to ensure timely room readiness and address guest concerns.
• Confirm reservations and process cancellations.
• Guide guests on internet access procedures.
• Generate daily operational reports on arrivals, departures, and special requests with accuracy checks.
• Complete financial reports including cashiering and closing via Opera system.
• Run credit card authorization reports identifying discrepancies.
• Print contingency guest lists for emergency preparedness.
• Anticipate peak occupancy and regulate overbooking levels.
• Block rooms and manage special requirements or VIP prioritizations acting as Rooms Controller.

Candidate Profile

• Prior experience in front office or customer-facing roles within hospitality is advantageous.
• Exceptional communication and interpersonal skills focused on guest satisfaction.
• Competency in hotel management software and front office operational processes.
• Excellent organizational skills with meticulous attention to detail.
• Ability to maintain professionalism and resolve issues calmly under pressure.
• Willingness to work shifts including nights, weekends, and public holidays.
• Fluency in English required; additional languages welcomed.
• Positive demeanor, professional presentation, and dedication to delivering excellent guest service.
• A collaborative team player comfortable in a dynamic hospitality environment.

Compensation and Benefits

• Annual tax-free salary of QAR 48,000.
• 21 calendar days of annual leave plus 11 paid public holidays.
• Sick leave according to Qatar Labour Law.
• Private medical insurance coverage for the employee.
• End of service benefits as per regulations.
• Complimentary meals throughout shifts at the team restaurant.
• Exclusive discounts on hotel stays and dining for the employee, family, and friends.
• Opportunities for professional growth, training, and career advancement.
• Participation in reward and recognition programs.
• Opportunity to work in one of Doha’s premier lifestyle destinations.

Company Values

The Ned Doha is committed to diversity, inclusion, respect, and equal opportunity, cultivating a workplace that supports growth, equity, and thriving individuals.