Front Desk Receptionist

About the Position

SETH Hotels, a hospitality business with two branches located in Asaba, Delta State, is seeking a Front Desk Receptionist to join their guest services team. This pivotal role foregrounds hospitality by serving as the initial contact for guests, covering check-in/check-out processes, responding to telephone inquiries, managing room reservations, fostering guest relations, and performing essential front-office administrative tasks.

Key Duties and Responsibilities

• Welcoming guests and efficiently handling the check-in and check-out process, including issuing room keys and receipts.
• Operating a multi-line phone system to manage inquiries, processing advance room bookings, and providing precise details about hotel services, pricing, and policies.
• Delivering attentive customer service by responding to guest questions, swiftly resolving minor complaints, and coordinating with housekeeping and maintenance to fulfill guest requests.
• Maintaining accurate guest ledgers, managing payments through cash, POS, or transfers, and reconciling daily front-office cash transactions.

Required Qualifications and Skills

• Possession of an OND, HND, or Bachelor's degree in Hospitality Management, Mass Communication, Office Technology, or a similar relevant discipline.
• Exhibiting a friendly and professional attitude, strong verbal communication abilities, fundamental computer skills including Microsoft Office and front desk software proficiency, and a strong commitment to excellent customer service.
• Preference given to applicants residing in or near Asaba, Delta State.