Order Handler

About the Company

ABB is dedicated to helping industries operate more efficiently and sustainably. Our team members are empowered to lead initiatives, grow professionally, and contribute meaningfully to global operations that impact the world.

Position Reporting To

This role reports directly to the Service Operation Manager.

Role Summary and Responsibilities

As an Order Handler, you will provide comprehensive customer support, addressing technical inquiries and facilitating order and payment processes to meet service quality, operational efficiency, and customer satisfaction goals. You will implement customer support strategies daily to enhance operational excellence and the sales process experience. Continuous monitoring of progress towards targets and applying process improvements will be key aspects of your responsibilities.

• Drive achievement of specific goals such as inventory turnover for finished goods, on-time delivery adherence, and improving the Net Promoter Score.
• Manage order processing by collaborating with Sales, Product Marketing, Logistics, and other internal stakeholders to guarantee correct and timely product deliveries.
• Serve as the primary contact for customer queries and order handling, ensuring timely resolution of concerns.
• Support both pre-sales and post-sales services, addressing customer issues and maintaining effective communication using designated commercial communication tools.

Team Environment

You will be part of a skilled and high-performing team environment conducive to professional growth and success.

Candidate Qualifications

• Proficiency in ERP systems, particularly SAP, with the ability to coordinate supplier interactions and update systems to meet Return on Time Delivery (ROTD), cash collection, and revenue key performance indicators.
• A minimum of 10 years of experience handling customer orders, including order booking, issuing internal purchase orders, monitoring delivery schedules, and managing payment collections.
• Expertise in managing orders related to electrification products, specifically medium and low voltage products, including protection relays.
• Strong skills in Excel and other reporting tools to support data tracking and analysis.
• A degree in Business Management.
• Fluency in English and Arabic, comfortable with verbal and written communication in both languages.

Work Model

This position follows a hybrid work model combining onsite presence with remote work flexibility.

Benefits and Culture

ABB supports employees to bring their authentic selves to work, encouraging innovation and ambition. Employees have access to resources and autonomy to develop skills, navigate their career paths, and tackle meaningful challenges with visible impact.

Additional Information

ABB emphasizes inclusivity and values diverse perspectives. The company welcomes applicants from varied backgrounds and experiences who are ready to contribute to building a cleaner and smarter future.