IT Support Engineer

About Stripe

Stripe is a leading financial infrastructure platform that empowers millions of businesses, from the largest global enterprises to fast-growing startups, in managing payments, increasing revenue, and accelerating new opportunities. Their mission is to expand global internet GDP, offering employees a chance to contribute meaningfully to the global economy.

Team Overview

The Corporate Technology (CorpTech) Services team acts as a strategic partner supporting all staff members, whether remote or office-based. They handle crucial processes including onboarding, offboarding, and maintaining vital business systems worldwide.

Role Summary

The Tier 1 Support Engineer will join the MXC CorpTech Services team to provide hands-on, personalized IT support to all employees. The position requires the ability to work independently within a fast-paced environment while delivering collaborative results.

Key Responsibilities

• Deliver technical support for hardware, software, and computer systems queries.
• Respond to issues via in-person interactions, email, Slack, or ticketing systems.
• Assist employees, contractors, and vendors onsite at the IT HelpDesk.
• Guide users through troubleshooting processes and ensure resolution follow-up.
• Execute diagnostic programs and troubleshoot automation scripts and IT tools.
• Support and oversee essential SaaS applications such as Google Workspace, Slack, Zoom, JIRA, and Confluence.
• Troubleshoot company-issued devices including macOS, Chrome OS, iOS, and peripherals.
• Manage laptop provisioning for new hires and equipment upgrades.
• Assist in onboarding new employees and contribute to training materials.
• Maintain comprehensive IT documentation both internally and externally.
• Onboard and support third-party vendors and contractors.
• Participate in global IT offboarding processes.
• Oversee and support office technology like printers, Zoom Rooms, and scheduling devices.
• Manage IT asset records ensuring accuracy and usability.
• Uphold IT best practices and escalate complex issues to Systems and Infrastructure teams.
• Create and update technology documentation for internal teams and employees.
• Participate in on-call rotations as business needs require.

Candidate Profile

Ideal candidates exhibit strong initiative in ticket handling and project execution, excel in writing and maintaining technical documentation, and work well independently within global teams. They approach problem-solving collaboratively, balancing confidence with humility, and maintain a focus on exceptional customer service.

Essential Qualifications

• Minimum 2 years’ experience in IT HelpDesk support.
• Proficient with Apple operating systems and software.
• Experience using cloud collaboration tools including Google Workspace, Slack, Zoom, JIRA, and Confluence.
• Familiarity with Atlassian products such as JIRA and Confluence.
• Ability to troubleshoot and execute scripts in languages like Ruby, Bash, and Python.
• Knowledge of endpoint management and imaging tools like DEP, Munki, Chef, and JAMF.
• Strong skills in independently managing priorities and workloads.
• Excellent interpersonal communication and empathetic customer service approach.

Office Attendance

Employees assigned to offices are expected generally to be on-site at least 50% of the month, with specific roles requiring 100% office presence as applicable. Variations depend on team and location, balanced to support collaboration and flexibility.

Compensation and Benefits

The annual salary for this role at the primary location in Dublin, Ireland ranges from €62,400 to €93,600. Adjustments may occur based on location and candidate qualifications. Additional compensation may include equity, bonuses, retirement plans, health benefits, and wellness allowances. Details will be discussed during the interview process.

Diversity & Inclusion

Stripe welcomes applicants regardless of whether their experiences align perfectly with the job description, encouraging diverse perspectives and rigorous thinkers who challenge norms.