B2B Community Manager

About the Role

Cardtonic, a leading African platform specializing in Virtual Dollar Cards, gift card trading, bill payments, and gadgets, is seeking an experienced professional to develop and manage its B2B community. The role involves creating and growing business communities across multiple digital platforms, ensuring active engagement and meaningful connections among members.

Key Responsibilities

• Establish, nurture, and expand B2B communities across platforms such as Instagram, WhatsApp, Telegram, LinkedIn, and other relevant channels used by business users.
• Design and implement interactive engagement initiatives that encourage active participation rather than passive membership.
• Develop authentic relationships with business users and partners, fostering consistent engagement beyond transactional interactions.
• Distribute timely updates, insights, and valuable content tailored to the business audience.
• Gather community feedback and convey it effectively to internal teams for actionable insights.
• Coordinate webinars, virtual events, and meetups that attract attendance and stimulate post-event discussions.
• Maintain professional, supportive, and brand-aligned discussions without over-regulating the community atmosphere.

A Day in the Life

• Initiate discussions that spark active participation within the community groups.
• Reach out to members who have become inactive to rekindle engagement.
• Plan agendas and content for upcoming webinars and online sessions.
• Identify recurring themes or concerns within the community and escalate them to product teams.
• Welcome newcomers and actively ensure they integrate and participate actively.
• Continuously evaluate and improve monthly engagement strategies to enhance community interaction.

Candidate Requirements

• 3 to 5 years of proven experience in B2B community management, marketing, or partnerships within the fintech industry (mandatory).
• Practical expertise in managing online communities across platforms like WhatsApp, Telegram, LinkedIn, or equivalents (mandatory).
• Exceptional communication abilities, including clear writing, attentive listening, and empathetic engagement with community members.
• Demonstrated capability to cultivate and maintain enduring relationships and ongoing community engagement beyond initial launches.
• Strong organizational skills to manage numerous platforms and conversations efficiently without oversight.

Why Join Cardtonic

This is a unique opportunity to build a B2B community from the ground up, supported by a platform with an existing base of engaged business users. Your contributions will have visible and impactful results.

Additional Information

• Salary: Competitive
• Work Location: This is a fully remote position; you may manage the community from any location.