Operations Assistant

About the Role

Prime Travelers Club is inviting applications for a skilled Operations Assistant to join its expanding team in Negril, Jamaica. This full-time position focuses on supporting the daily functions of the Sales Rooms within a dynamic vacation club and hospitality setting. The ideal candidate will help guarantee smooth operations, adherence to compliance standards, and deliver an outstanding experience to members.

Key Responsibilities

• Provide continuous operational support and troubleshoot daily issues impacting Sales Room activities.
• Ensure adherence to policies, procedures, and contractual obligations.
• Develop, document, and oversee operational procedures for Hostess, Contracts, VLO, and Quality Assurance teams.
• Track daily data and compile monthly reports on cancellations and overall Sales Room performance.
• Train and assist department leaders and their staff to enhance operational efficiency.
• Evaluate performance indicators and monthly reviews to highlight potential improvements.
• Assist in implementing special projects, such as new system adoption and software deployment.
• Manage consumer complaints and special cases, following up to ensure issues are resolved or escalated appropriately.
• Oversee internal audits and reinforce compliance with operational standards.
• Collaborate with Verification Managers to monitor overdue accounts.
• Create and manage administrative and disciplinary reports as needed.

Qualifications and Requirements

• Bachelor’s degree completed, preferably in Business Administration, Tourism, Marketing, Finance, or related disciplines.
• Postgraduate education in Business Administration or Finance is advantageous.
• At least three years of work experience, ideally within the vacation club or hospitality sectors.
• Advanced skills in Microsoft Excel and general proficiency in Microsoft Office and Outlook.
• Strong organizational, analytical, and problem-solving capabilities.
• Ability to juggle multiple operational tasks and collaborate efficiently with different departments and leadership.

Additional Information

This role offers the opportunity to be a vital part of a growing organization dedicated to operational excellence and exceptional service delivery within the hospitality industry.