Customer Solutions Advisor
Helensvale, Queensland, Australia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Eligibility
- Applicants must have ongoing, unrestricted Australian work rights to be considered for this role.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
At Vodafone, part of TPG Telecom, we approach retail uniquely by focusing on connecting people through the power of community. As a Customer Solutions Advisor based in Helensvale, Queensland, you will be the champion for our customers, identifying their needs and supporting them in integrating technology into their daily lives effectively.
Key Responsibilities
- Act as the frontline representative for the latest devices, accessories, and exclusive partner perks such as music events.
- Offer tailored solutions that align with customers’ lifestyles and provide the best value.
- Support customers by troubleshooting technical inquiries and guiding them to confidently use digital tools like the Vodafone app for self-service.
- Engage in continuous learning to enhance your knowledge of new technologies and industry trends, supported by comprehensive training.
Candidate Profile
The ideal candidate brings enthusiasm and positivity to every customer engagement, is an excellent communicator, adaptable, and passionate about technology. A willingness to learn and stay updated on emerging gadgets and market developments is essential. You'll be part of a friendly team and work a minimum of 38 hours per week across at least 5 shifts, with services operating 7 days a week offering flexibility and opportunities to take additional hours.
What We Offer
- Competitive salary with incentives and bonuses for sales performance.
- A complimentary SIM plan including unlimited calls, texts, and data, so you never pay a phone bill.
- Comprehensive wellbeing support including diverse leave options such as volunteer, parental, gender affirmation, and additional paid leave.
- Extensive training programs covering the latest technology, leadership, and coaching skills.
- Opportunities for career advancement into leadership roles or corporate positions through development and internship programs.
Additional Information
We embrace diversity and encourage applicants who may not meet every criterion but are passionate about the role. All candidates must have ongoing, unrestricted work rights in Australia.
Recruitment Process
Once you apply, you will be invited to complete a 15-minute assessment followed by a phone conversation with the Talent Acquisition team. Successful candidates will be invited for an in-store interview with the Store Manager and meet the team.
About Vodafone & TPG Telecom
Vodafone is a prominent Australian mobile brand known for innovation and customer focus. As part of TPG Telecom, we combine global strength with local expertise to deliver value and excellent customer experiences. The Consumer team strives to provide simple, valuable, and easy connections to Australians through varied retail channels.