Customer Solutions Advisor
Barangaroo, New South Wales, Australia · Full Time
Be the first to apply
- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Eligibility
- Applicants must have ongoing, unrestricted Australian work rights to be considered.
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
Overview
At Vodafone, we approach retail by focusing on connecting people and building community. The excitement of helping customers connect through technology motivates us to deliver excellent service.
Key Responsibilities
- Act as a customer advocate by understanding their needs and helping integrate technology into their everyday lives.
- Offer solutions that deliver the best value and advice tailored to various lifestyles.
- Assist customers in troubleshooting technical issues and guide them in using the Vodafone app for self-service at home.
- Stay updated on the latest devices, accessories, and partner perks, including access to music events.
Candidate Profile
We seek individuals who bring enthusiasm and positivity to every customer interaction. Strong communication skills, adaptability, and a passion for learning about the latest technology trends are essential. A genuine interest in Vodafone products and an attentive attitude will help you thrive on our team.
Work Schedule
The role requires 38 hours weekly, spread across a minimum of 5 shifts. With customer service available seven days a week, flexible scheduling is provided along with options for additional shifts when available.
Benefits and Rewards
- Competitive pay complemented by incentives and bonuses based on sales performance.
- A complimentary Vodafone SIM plan offering unlimited calls, texts, and data—effectively eliminating your phone bill.
- Comprehensive wellbeing support, including several types of leave such as volunteer, parental, gender affirmation, plus an extra 5 days personal leave.
- Comprehensive training programs covering the latest technology and leadership skills.
- Opportunities for career advancement through programs like the 'Future You' internships and work experience initiatives, potentially leading to leadership or head office roles.
Additional Information
We embrace diversity and encourage applicants who may not meet every criterion to still apply. Our recruitment process includes a brief assessment, a phone discussion with Talent Acquisition, and an in-store interview with the Store Manager to meet the team and learn more about working here.
Applicants must possess ongoing, unrestricted Australian work rights.
About Vodafone
Vodafone is a leading mobile brand in Australia under TPG Telecom, recognized for innovation and customer-first strategies. Our consumer team focuses on delivering seamless products and excellent experiences both online and in stores, striving to keep Australians connected with great service and value.