Customer Solutions Advisor

About the Role

At Vodafone, retail means connecting people with technology in a way that enriches their lives. As a Customer Solutions Advisor, you will be the advocate for our customers, understanding their needs and helping them integrate technology seamlessly into their everyday routines.

Key Responsibilities

• Engage customers with the latest devices, accessories, and exclusive perks, including access to partner music events.
• Provide personalized, value-driven solutions suited to individual customer lifestyles.
• Offer technical assistance to resolve issues and guide customers in using the Vodafone app for convenient self-service.
• Participate in comprehensive training to build your expertise in technology and customer service.

Candidate Profile

We are seeking individuals who bring enthusiasm and positivity to every customer interaction. Excellent communication skills, adaptability, and a keen interest in technology are essential. A willingness to continuously learn about new gadgets and industry trends will help you thrive in this role.

This role requires a commitment of 38 hours per week over a minimum of 5 shifts, with flexible scheduling across seven days to accommodate your availability for additional shifts.

Compensation and Benefits

• Competitive base salary supplemented by incentives and bonuses based on performance and sales.
• Employee mobile plan providing unlimited calls, texts, and data at no personal cost.
• Comprehensive wellbeing support including various leave options such as volunteer, parental, gender affirmation leave, plus an extra 5 days of leave annually.
• Extensive training programs covering latest technologies as well as leadership and coaching skills.
• Career advancement potential through 'Future you' internship and work experience programs for leadership or head office roles.

Additional Information

We value diversity and encourage applicants to apply even if your experience does not perfectly match the listed criteria. Applicants must have ongoing, unrestricted Australian work rights.

The recruitment process consists of submitting a CV, completing a 15-minute assessment, a phone screening with Talent Acquisition, followed by an in-store interview with the store manager and team introduction.

About Vodafone and Our Team

Vodafone, part of TPG Telecom, is a leading Australian mobile brand focused on bold innovation and customer-first values. Our Consumer team delivers accessible and value-driven products through multiple retail channels, ensuring Australians stay connected with simplicity and excellent service.