Wellness Centre Manager (Arabic Speaker)

About the Client

The client is an established wellness and wellbeing centre in Dubai offering a comprehensive range of services centered on mental, emotional, and physical health. It features experienced practitioners and a variety of wellness therapies, workshops, and group sessions. Their offerings extend to corporate wellness programs and tailored experiences for organizations. The centre is designed to provide a supportive and professional atmosphere promoting personal growth and transformation.

About the Role

The role is for a seasoned Wellness Centre Manager to lead daily operations at a premium wellness facility in Dubai. The candidate will oversee service delivery, staff management, client satisfaction, and commercial efficiency, ensuring the centre operates seamlessly with high standards.

Responsibilities

• Oversee day-to-day centre operations ensuring efficiency and smooth workflow.
• Lead and coordinate staff, therapists, practitioners, and support personnel.
• Maintain consistently high levels of customer service and client engagement.
• Manage client bookings, schedules, appointments, and centre events.
• Collaborate with practitioners to optimize utilization of services and resources.
• Address client inquiries, feedback, and complaints promptly and professionally.
• Track centre metrics like revenue, bookings, customer retention, and analyze KPIs.
• Assist in business growth through sales, promotions, events, and corporate wellness initiatives.
• Ensure upkeep of cleanliness, presentation, safety, and professionalism within the centre.
• Cultivate and sustain relationships with clients, practitioners, suppliers, and partners.
• Enforce adherence to operational policies and procedures.
• Identify and implement improvements to enhance services and operational performance.
• Generate regular reports on operations and performance for management review.
• Ensure all activities comply with company policies and UAE regulatory requirements.

Requirements

• Demonstrated experience managing wellness centres, spas, health clubs, hospitality, lifestyle, healthcare, or similar client-facing businesses.
• Strong skills in operations oversight and personnel management.
• Exceptional customer service and relationship-building capabilities.
• Commercial acumen with experience monitoring revenue, KPIs, and overall business performance.
• Proven ability leading multidisciplinary teams or independent practitioners.
• Excellent communication, organizational, and problem-solving skills.
• Professional, confident demeanor with strong client focus.
• Capability to excel in fast-paced, premium service environments.
• Fluency in Arabic is compulsory.
• Prior UAE work experience is highly valued.

Compensation & Benefits

• Monthly base salary ranging from AED 15,000 to AED 20,000.
• Additional benefits provided in line with UAE Labour Law and internal company policies.
• Chance to lead operations in a professionally respected, growing wellness environment.