Wellbeing Lead

About Southern Cross Health Insurance

Southern Cross Health Insurance is dedicated to promoting a healthier New Zealand. Our mission focuses on empowering members to enjoy long and healthy lives by ensuring timely access to quality care, encouraging healthier lifestyles, and driving positive change in the health sector. As a member-owned New Zealand organization, we prioritize wellbeing in all we do, offering exceptional value to members while fostering a supportive workplace environment.

Role Overview

We are seeking a Wellbeing Lead committed to enhancing employee wellbeing by leading impactful wellbeing programs across the organization. In close collaboration with the Health & Safety Lead, you will advance a proactive and evidence-based strategy supporting healthy behaviors, psychological safety, resilience, and sustainable employee performance.

Key Responsibilities

• Develop and execute the wellbeing strategy and program roadmap to translate activities into organizational impact.
• Manage and evolve the Personify Health program, including engagement, communication, governance, reporting, and vendor relations.
• Collaborate with Health & Safety Lead to promote psychosocial safety, healthy work design, prevention, and integrated health and safety outcomes.
• Oversee partnerships related to wellbeing services such as Employee Assistance Programs, vendors, vaccination initiatives, and external specialists.
• Analyze wellbeing data, survey results, utilization trends, and employee feedback to identify opportunities and guide strategic decisions.
• Support leadership and wellbeing champions to enhance capabilities and embed wellbeing practices company-wide.
• Handle wellbeing casework, offering advice on appropriate support pathways as needed.

Candidate Profile

• Proven experience in workplace wellbeing, psychosocial wellbeing, mental health, healthy work design, or similar fields.
• Strong skills in program management with the ability to develop, implement, and integrate wellbeing initiatives.
• Experience collaborating with wellbeing providers, vendors, and internal teams to achieve welfare outcomes.
• Excellent stakeholder management and influencing skills, comfortable engaging with senior leaders and subject experts.
• Data-driven approach to translating insights into actionable recommendations.
• Discretion and sound judgement in managing sensitive wellbeing cases.
• Experience in contact center, customer service, or large corporate settings is highly preferred.

Culture and Values

Our organization thrives on values of compassion (Ngākau nui), security (Āhurutanga), and integrity (Tikanga). We foster a diverse, inclusive, and purpose-driven culture where employees can grow and contribute meaningfully.

Employee Benefits

• Five days of wellbeing leave annually (pro-rated if part-time).
• Health insurance coverage for employees and their immediate families.
• Life insurance and discounts on pet and travel insurance.
• Enhanced parental leave benefits and financial wellbeing resources.
• Participation opportunities in workplace wellbeing activities.

Additionally, we offer hybrid working options supporting work-life balance and an annual volunteer day for community engagement. This role is Auckland-based and not eligible for full remote work.

Diversity and Inclusion

We commit to inclusion through initiatives like the Pride Pledge and actively support employee-led Diversity, Equity, and Inclusion groups including the Rainbow Network, Māori Network, Pasifika Collective, Neurodiversity, and Whānau Support networks.

How to Join Us

If you are passionate about wellbeing and want to contribute to an organization that values its people deeply, we welcome your application.