Key Account Manager

About Southern Cross Health Insurance

Southern Cross Health Insurance is committed to fostering a healthier New Zealand, dedicated to enabling members to enjoy longer, healthier lives. As a member-owned New Zealand organisation, it provides peace of mind through timely access to high-quality healthcare, promotes healthier lifestyles, and champions transformational change in the health system. The company strives to create an environment focused on wellbeing that delivers outstanding value for members while supporting the growth and success of its people.

Position Overview

The organisation is looking for a seasoned Key Account Manager to oversee a portfolio of significant and intricate corporate accounts. This strategic role centers on partnership with high-level stakeholders to advance growth, ensure client retention, and secure the long-term viability of business relationships. Responsibilities include developing bespoke account strategies and delivering substantial value to customers through collaborative engagement.

Primary Responsibilities

• Manage and drive growth and retention across a portfolio of large, complex corporate accounts.
• Craft and execute strategic account plans complemented by routine business reviews with key client stakeholders.
• Establish and nurture trusted relationships with senior executives and decision-makers at multiple levels within client organisations.
• Lead contract renewals, presentations, and engagement activities with important stakeholders.
• Spot opportunities for increasing market share while monitoring risks and competitor movements within the portfolio.
• Collaborate with internal teams to provide excellent customer experiences and promote wellbeing-focused initiatives.
• Contribute to new business development by preparing persuasive proposals, responding to tenders, and maintaining strong client relationships.

Candidate Profile

• Extensive experience in Key Account Management, preferably in health insurance, employee benefits, financial services, or related sectors.
• Demonstrated success in cultivating and sustaining strategic relationships with senior leadership.
• Strong commercial insight with capabilities in senior-level negotiation and influence.
• Proven ability to manage complex corporate clients while consistently meeting growth and retention goals.
• Exceptional communication, presentation, and stakeholder engagement skills.
• Strategic thinker with flexibility and a cooperative working style.
• Health sector or employee benefits experience is advantageous.

Our Values and Culture

We embrace values of wholehearted commitment (Ngākau nui), safety and wellbeing (Āhurutanga), and principled conduct (Tikanga). Our workplace culture is inclusive, diverse, and committed to supporting our people, aligning with a purpose-driven ethos where authentic connection is paramount.

Employee Benefits

• Five days of wellbeing leave annually (pro-rated for part-time employees).
• Comprehensive health insurance coverage for employees and their immediate family.
• Life insurance and discounts on pet and travel insurance products.
• Additional parental leave entitlements and support for financial wellbeing.
• Access to an employee wellbeing program.
• Flexible work-life balance with a hybrid workplace environment.
• One annual volunteer day to support causes or communities with your team.

Additional Information

This role is based in Wellington and requires onsite presence; remote work options are not available. The organisation is committed to fostering inclusion and belonging, demonstrated through initiatives such as the Pride Pledge and active employee-led Diversity, Equity and Inclusion forums, including networks for Rainbow, Māori, Pasifika, Neurodiversity, and Whānau support.