Warehouse Customer Service Representative

About the Role

Join a renowned Fortune Global 500 company where innovation meets a supportive corporate culture focused on rewarding talent. Work alongside skilled teams that foster continuous personal and professional growth. This position requires individuals with a passion for leadership and self-development or team management, offering opportunities to advance to higher levels.

Job Overview and Responsibilities

The selected candidate will be the main liaison for customers to fulfill orders and coordinate with warehouse teams to ensure timely and precise shipment processing. Analytical skills and a strong customer service orientation are essential.

• Support customer KPI achievement by delivering high-quality customer service.
• Maintain effective communication with clients, warehouse operations, carriers, and other offices.
• Respond to customer inquiries, providing details about services, products, and order processing.
• Create orders and manage customer accounts using SAP/WMS systems.
• Manage backorders and product returns effectively.
• Coordinate closely with warehouse teams to meet operational requirements including:
  • Verification and processing of all receiving documentation with accuracy and compliance to QA and legal standards.
  • Timely and precise order processing according to client specifications.
  • Shipping coordination ensuring accurate and timely provision of all necessary shipping documents.
• Handle customer complaints and returns management.
• Maintain inventory accuracy by processing authorized adjustments.
• Process documentation related to client inventory movements in and out of the facility promptly and diligently.
• Perform clerical functions such as filing and reporting regularly.
• Document, investigate, and resolve client concerns promptly and efficiently.
• Ensure professional communication internally and externally at all times.
• Accurately document any shipping errors with careful attention.
• Adhere strictly to all standard operating procedures and warehouse health and safety regulations.
• Carry out other duties assigned by the company as required.

Candidate Requirements

• 3-4 years of experience in Contract Logistics, 3PL, or Healthcare sectors, or 2-3 years in a customer service role.
• Excellent verbal and written communication and presentation skills.
• Strong organizational, problem-solving, and time management capabilities, with the ability to thrive in a fast-paced environment and meet deadlines.
• Able to work efficiently both independently and collaboratively within a team setting.
• Proficient in computer applications, with working knowledge of Warehouse Management Systems (WMS), SAP, and Microsoft Office.
• Experience using order entry and warehouse management systems is required.

Employment Type

Permanent (full-time)

Company Commitment

The employer is dedicated to maintaining a workplace free from discrimination, harassment, and retaliation.