Waitress - Lobby Lounge

Company Overview

Raffles Hotels & Resorts is a prestigious brand with a rich history dating back to 1887, renowned globally for crafting culturally rich and respectful luxury experiences. Raffles Dubai, inspired by Egyptian design, is a 5-star hotel located centrally in Dubai's business and shopping district, near key attractions like Wafi Mall and convention centers.

Application Process

Applicants are invited to complete a mandatory profile and questionnaire via our partner AssessFirst after applying, to evaluate fit with the role and our luxury service culture.

Role Summary

Join our luxury hospitality team as a Waitress at the award-winning Raffles Salon lobby lounge. Collaborate with colleagues and management to deliver an exceptional, professional food and beverage experience to guests while maintaining high motivation, efficiency, and guest-first focus. You will ensure outstanding guest satisfaction and adhere strictly to consistent service standards under Outlet Leaders' supervision.

Key Responsibilities

• Maintain discipline, grooming, punctuality aligning with Raffles and outlet expectations.
• Exemplify and comply with Luxury Quality Assurance (LQA) standards consistently throughout service.
• Follow all LQA and outlet protocols to deliver service excellence efficiently.
• Be fully knowledgeable about menu items, ingredients, and preparation methods to confidently advise and recommend.
• Understand allergens and dietary needs deeply, strictly adhering to related SOPs.
• Know bar operations thoroughly, including coffee, tea, and cocktails, ensuring quality in preparation and presentation.
• Support teammates across all outlet areas to maintain seamless guest experiences.
• Use guests' names where possible, personalizing service according to Raffles service culture.
• Identify regular and VIP guests, respect their preferences, report insights to management, and update guest records in Opera.
• Conduct ongoing guest satisfaction checks, professionally address feedback, and escalate issues appropriately.
• Report any guest complaints, incidents, or operational problems following established escalation procedures.
• Complete all opening, closing, and side duties with accuracy including required checklists.
• Participate in monthly equipment inventories, reporting discrepancies promptly.
• Help minimize waste, breakage, and mishandling of equipment.
• Coordinate with Housekeeping, Stewarding, and Engineering to uphold high cleanliness and maintenance standards exemplifying a “clean as you go” approach.
• Ensure the outlet remains organized, hygienic, and visually appealing at all times.
• Be aware of outlet business targets and support them through effective upselling and guest interactions.
• Promote strong team communication both verbally and through approved internal platforms.
• Stay informed on all hotel outlets and services to assist guests efficiently.
• Complete all paperwork, logs, and reports timely and accurately.
• Attend all training sessions with enthusiasm and a commitment to grow professionally.
• Manage cash and financial transactions responsibly and in line with protocols.
• Assist other Food & Beverage outlets during busy periods as needed.
• Perform additional duties as assigned by Management.

Candidate Profile

• Positive, energetic attitude focused on guest satisfaction.
• Impeccable grooming and professional appearance consistently.
• Strong work ethic, adaptable and willing to support operational requirements.
• Excellent interpersonal and communication skills.
• Courtesy, respectfulness, and collaborative mindset with colleagues and leadership.
• Consistent professional verbal and non-verbal communication usage.
• Commitment to embodying Raffles brand promise and delivering luxury interactions.
• Promote an inclusive environment where everyone feels valued and respected.

Qualifications and Experience

• Hospitality studies preferred.
• Proficiency in English reading, writing, and speaking.
• Knowledge of a second foreign language is advantageous.
• At least 2 years' experience in food and beverage, preferably in 5-star luxury hospitality.

Additional Information

Employee benefits include complimentary room upgrades, extended and discounted stays at Fairmont & Raffles properties, special dining and wellness discounts, and other luxuries aimed at rewarding team members.

Company Values

• Respect: We honor individuality with fairness and dignity.
• Excellence: We create meaningful connections and cherish opportunities to make others feel special.
• Belonging: We celebrate diversity and support each other as one team.
• Empowerment: We anticipate needs and take initiative to craft unforgettable experiences.
• Integrity: We build trust through respect and authenticity.

Diversity and Inclusion

Raffles is dedicated to fostering an inclusive environment embracing diverse talents from all backgrounds.