Housekeeping Supervisor

About Raffles Hotels & Resorts and Fairmont Hotels & Resorts

Since 1887, Raffles Hotels & Resorts has been renowned for blending rich history with cultural and local heritage-focused hospitality experiences. Alongside, Fairmont Hotels & Resorts maintains a global presence with 90 properties worldwide and more under development, known for grand hospitality and vibrant guest experiences.

Situated in the iconic Katara Towers in Doha, Qatar, Raffles Doha and Fairmont Doha combine luxury and exceptional service. Raffles Doha emphasizes bespoke luxury experiences rooted in elegance, while Fairmont Doha offers a modern yet warm guest experience marked by outstanding service.

The joint environment fosters a culture valuing individuality, talent growth, and empowering hospitality professionals to deliver outstanding guest experiences daily.

Role Overview

The position of Housekeeping Supervisor involves managing daily housekeeping operations at both Raffles Doha and Fairmont Doha, ensuring impeccable cleanliness, presentation, and guest satisfaction according to luxury brand standards. The supervisor coordinates and motivates staff, inspects guest and public areas, manages workflow assignments, and ensures operational efficiency and superior guest service.

Key Responsibilities

• Oversee and organize daily housekeeping tasks to maintain smooth, effective operations.
• Allocate work duties and schedules to Room Attendants and housekeeping team respecting hotel occupancy and requirements.
• Regularly inspect guest rooms, suites, corridors, and public spaces to guarantee adherence to high hotel cleanliness standards.
• Facilitate timely cleaning and readiness of rooms aligned with guest arrivals and departures.
• Track room standards including cleanliness, presentation, maintenance issues, and amenities replenishment.
• Give special attention to VIP rooms and accommodate guest preferences and requests.
• Address guest complaints and requests promptly and professionally to enhance satisfaction.
• Collaborate with Front Office, Engineering, Laundry, and other departments to ensure seamless hotel functioning.
• Manage staff grooming, attendance, productivity, discipline, and foster teamwork.
• Provide ongoing training, coaching, and support to housekeeping staff to boost service quality and performance.
• Monitor inventory of linen, cleaning products, guest supplies, and equipment to minimize waste.
• Ensure safe handling and storage of cleaning chemicals and equipment.
• Follow-up on maintenance issues and coordinate with Engineering Department for repairs.
• Comply with hotel policies, health, safety, hygiene guidelines, and departmental protocols.
• Prepare reports daily including room inspections, staff assignments, and shift handover documents.
• Manage Lost & Found procedures according to hotel regulations.
• Champion the achievement of departmental goals and uphold Raffles and Fairmont brand standards.

Qualifications and Skills

• Diploma or Bachelor’s degree in Hospitality Management or related fields preferred.
• At least 2 to 3 years of experience in housekeeping within a five-star hotel environment.
• Experience supervising or leading teams is required.
• Comprehensive understanding of housekeeping processes and inspection quality standards.
• Familiarity with luxury hotel guest service expectations and brand standards.
• Practical knowledge of Opera PMS and housekeeping management software.
• Strong leadership capabilities and effective communication skills.
• Ability to lead, motivate, and nurture a culturally diverse team.
• Organizational aptitude and problem-solving skills are essential.
• Proficient in English, both spoken and written.
• Awareness of health, safety, hygiene practices, and chemical safety regulations.
• Flexibility to work varying shifts including weekends and public holidays.
• High attention to detail and ability to operate under pressure in a busy setting.
• Professional demeanor with a positive outlook, dedicated to guest satisfaction.
• Commitment to embody the luxury values of Raffles & Fairmont in all interactions.
• Supportive of fostering an inclusive, respectful workplace valuing empowerment, diversity, and recognition.

Additional Information

Employees benefit from exclusive perks such as complimentary room upgrades, extended and discounted stays across Fairmont and Raffles properties, plus special offers on dining and wellness services. The workplace environment is grounded in core values including respect, excellence, belonging, empowerment, and integrity.

The company is dedicated to diversity and inclusion, inviting applications from candidates of all backgrounds to join their team.