Waitress

About Radisson Hotel Group

Radisson Hotel Group ranks among the world's largest hotel companies, featuring ten unique hotel brands and operating or developing over 1,460 properties across more than 95 countries. The brand ethos, "Every Moment Matters," is supported by a distinct "Yes I Can!" service philosophy.

People are central to their success and growth, with team members known as Moment Makers who create a welcoming culture and empowering environment to help everyone excel daily.

Role Overview and Responsibilities

• Warmly welcome guests, assist with seating arrangements, accurately record orders, and deliver attentive service that meets the hotel’s standards.
• Actively suggest hotel amenities, dining options, and nearby attractions to enhance the guest experience.
• Serve food, beverages, coffee, wine, and other drinks adhering strictly to established service protocols.
• Proactively handle guest requests and complaints, ensuring prompt responses and satisfaction.
• Maintain comprehensive knowledge of menu items, ingredients, beverages including wines, glassware, promotions, and outlet hours of operation.
• Follow correct service sequences, telephone etiquette, responsible alcohol service, and comply with departmental policies and procedures.
• Ensure assigned areas, equipment, and service stations remain clean and sanitary, adhering to safety and allergy awareness guidelines.
• Prepare service areas by setting tables with appropriate linen, glassware, cutlery, and equipment, while replenishing supplies to guarantee readiness.
• Support operational efficiency by monitoring stock levels, replenishing buffet offerings, completing side tasks, restocking supplies, and handling reusable items properly post-service.
• Exhibit professionalism and collaboration by communicating respectfully with guests and colleagues, maintaining an upbeat "Yes I Can" attitude, upholding ethical standards, and assisting in maintenance or minibar duties when required.

Qualifications and Requirements

• At least two years of experience as a waiter or server in a 4-star or 5-star hotel setting.
• Background in any of the following areas: Japanese cuisine (including sushi and sashimi with authentic service), bar operations and beverage service (cocktails, spirits, wines), or fine dining restaurant service.
• Deep understanding of food and beverage service standards and menu details.
• Excellent communication abilities and dedication to customer service excellence.
• Proficiency in spoken and written English.
• Professional appearance with a well-groomed and friendly demeanor.
• Keen attention to detail and precise order handling and service.
• Capability to perform effectively under pressure in a demanding, fast-paced environment.
• Strong multitasking and teamwork skills.
• Positive, energetic, and guest-oriented mindset aligned with the "Yes, I Can" philosophy.
• Age requirement: between 20 and 30 years old.

Additional Information

Reasons to join Radisson Hotel Group include the opportunity to create memorable hospitality experiences, comprehensive support for career development irrespective of your background, an inclusive and enjoyable team culture, encouragement to bring forward your ideas and passion, and access to both global and local perks such as special hotel rates worldwide and other country-specific rewards.

The company is committed to diversity and inclusion and welcomes applicants from all backgrounds and with diverse abilities. Adjustments to the application process can be requested to support candidates as needed.

If you are passionate about hospitality and eager to contribute, this role offers a fulfilling career path to make every moment meaningful.