Loyalty Marketing Specialist

About Radisson Hotel Group

Radisson Hotel Group is a global hospitality leader overseeing ten unique hotel brands and operating over 1,460 hotels across more than 95 countries. Its brand promise "Every Moment Matters" highlights a dedicated service culture with the "Yes I Can!" attitude. The company values its employees as key contributors to its ongoing success and aims to foster an empowering environment encouraging individuals to excel daily and collectively deliver exceptional guest experiences.

Job Responsibilities

• Accurately manage comprehensive guest profiles including preferences, birthdays, anniversaries, and relevant data.
• Ensure all reservations and guest records are complete, precise, and kept current within the system.
• Perform daily analyses of reservation trends, booking activities, and customer information.
• Track booking sources and channels to support business intelligence and marketing analysis.
• Leverage guest information to craft personalized marketing campaigns, offers, and promotions targeting specific audiences.
• Assist in executing various communication efforts such as newsletters, SMS, promotional emails, and overall guest outreach.
• Collaborate closely with the Marketing department to enhance guest interaction and campaign results.
• Identify opportunities to upsell events, experiences, and other hotel services.
• Help develop and manage loyalty and retention initiatives to reinforce guest commitment.
• Monitor participation in loyalty programs and propose strategies to boost repeat patronage.
• Conduct market research on competitors’ reservation systems, loyalty schemes, and guest engagement tactics.
• Benchmark competitor actions and identify ways to elevate the guest experience.
• Prepare and present regular reports on reservation activity, guest engagement, loyalty outcomes, and marketing performance.
• Analyze data related to guests and campaigns to discover trends, opportunities, and areas for enhancement.
• Offer actionable insights and strategic recommendations to leadership and marketing teams to improve engagement, retention, and business results.

Qualifications and Requirements

• Minimum of 2–3 years experience in a luxury or five-star hotel environment in roles involving CRM, guest relations, marketing, reservations, or loyalty management.
• Academic background with a bachelor's degree or diploma in Hospitality, Marketing, Business Administration, or a related field.
• Proficiency in managing and maintaining accurate guest data and profiles.
• Familiar with CRM platforms, reservation and loyalty management systems, and guest engagement technologies.
• Strong analytical capabilities paired with meticulous attention to data accuracy.
• Excellent command of English in both written and verbal communication; knowledge of Arabic language is advantageous.
• Confidence and professionalism when interacting with guests, VIPs, and business stakeholders.
• Solid understanding of customer engagement strategies, loyalty building, and personalized guest experiences.
• Ability to scrutinize guest, reservation, marketing, and competitive data to derive meaningful insights.
• Skilled in Microsoft Office suite including Excel, Word, PowerPoint, and Outlook.
• Excellent interpersonal skills enabling effective collaboration with various departments including Food & Beverage, Sales, Marketing, and Operations.
• Willingness to work flexible hours beyond the standard workday, including weekends and holidays, to support events and business needs.
• Professionalism, proactivity, commercial awareness, and an emphasis on enhancing guest satisfaction, loyalty growth, and business generation.

Additional Information

Why Choose Radisson Hotel Group?

• Be part of a team that delivers remarkable hospitality experiences and values the "Yes I Can!" spirit every day.
• Invest in your career growth with opportunities for learning and development regardless of your background.
• Join an inclusive and supportive workplace that embraces diversity and fosters belonging.
• Make an impact with your ideas, ambition, and drive in hospitality and beyond.
• Enjoy both global benefits such as special hotel rates worldwide and country-specific perks.

The company encourages applicants from diverse backgrounds and offers accommodations throughout the hiring process as needed. Join Radisson Hotel Group and help create memorable moments for guests worldwide.