Waiter/Waitress

About the Company

Grand Mercure Dubai City, a prestigious 5-star hotel under the Accor brand, offers 361 rooms, diverse dining options, modern meeting spaces, and a passionate team dedicated to delivering exceptional guest experiences. The company fosters a culture of inclusion and diversity, emphasizing personal growth and limitless career possibilities for its employees.

Job Overview

We are currently looking for motivated and guest-oriented individuals to join our front-of-house team as Waiters/Waitresses in Dubai's dynamic hospitality scene. The role focuses on delivering outstanding dining service, ensuring that every guest enjoys a memorable visit marked by professionalism and attentiveness.

Key Responsibilities

• Warmly welcome guests and maintain a professional demeanor.
• Accurately record food and beverage orders, coordinating effectively with kitchen staff.
• Promptly serve meals and drinks, ensuring standards of quality and presentation.
• Anticipate and address guest needs and requests efficiently.
• Keep dining and service areas clean and well-organized.
• Work collaboratively with team members to guarantee seamless service.
• Manage payment processing and cash handling with precision.
• Promote menu selections and daily specials to enhance guest satisfaction.
• Follow all required food safety, hygiene, and sanitation protocols.
• Assist in setting up and dismantling dining areas for events or service periods.
• Engage in regular team meetings and training to develop skills and knowledge.
• Stay adaptable during busy service times, maintaining a positive attitude.

Qualifications and Skills

• High school completion or equivalent qualification.
• Prior experience within a restaurant or hospitality environment is advantageous.
• Strong communication and interpersonal capabilities.
• Customer service mindset with a friendly and professional attitude.
• Ability to thrive in fast-paced and demanding settings.
• Basic understanding of food and beverage offerings, with eagerness to expand knowledge.

Accor's Commitment

At Accor, welcoming diverse talent is a core value. Employees are supported in ongoing learning and personal growth, encouraged to bring purpose to their daily work and explore endless career pathways within the organization.