Void Pre-Planning Officer

Overview

We are seeking a technically proficient and analytically minded Void Pre-Planning Officer based in Worcestershire. This role is essential to transforming our void property management by moving from a reactive “keys-received” model to a proactive, predictive planning approach that optimizes turnaround times, cost control, and customer satisfaction.

Key Responsibilities

The successful candidate will convert tenancy notifications into data-driven pre-void plans forecasting costs, complexities, and potential risks before key handover. By interpreting repair histories, asset information, and compliance data, you will maintain an accurate, trusted national pipeline, align teams through clear communication, and spearhead continuous improvements by promoting smarter tools, enhanced data accuracy, and proactive processes within the voids service.

Candidate Profile

The ideal applicant combines deep technical expertise in property management and construction with strong analytical and planning skills.

Essential Qualifications and Experience

• Relevant qualification in construction, building maintenance, housing, property management, or planning.
• Trade qualification or equivalent technical credentials.
• Experience with housing repairs, voids management, property maintenance, or asset management.
• Ability to analyze repair history, stock condition, and compliance data effectively.
• Experience working with direct delivery teams or contractor frameworks.
• Strong analytical, organizational, and problem-solving capabilities.
• Excellent communication and influencing skills to work across multiple teams.
• Proficiency with digital systems and ability to navigate multiple platforms.

Desirable Skills and Knowledge

• Experience in planning, scheduling, or forecasting roles.
• Familiarity with void refurbishment or planned maintenance programs.
• Knowledge of social housing compliance standards.
• Experience with planning software or dashboard reporting tools.
• Awareness of compliance areas such as gas, electrical, damp and mould, and asbestos regulations.

Additional Information

This position is home-based, but candidates should be located in Worcestershire and possess a full driving license due to regular travel to various offices including Birmingham Business Park, Worcester, Matlock, Newark, Market Harborough, and Louth. Travel expenses will be reimbursed as per company policy and Inland Revenue Mileage rates, with free parking provided at our offices. We are directly handling this recruitment and do not require agency involvement.