Visual Merchandiser

About the Role

As a Visual Merchandiser at H&M, you play an essential role in shaping an inspiring and elevated shopping experience by applying visual standards and achieving commercial excellence. You will be tasked with delivering visual, commercial, and styling arrangements in line with the store's guidelines. Additionally, you will leverage your knowledge of trends and competitor activities to inform and upskill store colleagues, enhancing their ability to provide a superior customer experience.

A Day in the Life

No two days are alike at H&M, but your typical activities will involve:

• Enhancing the overall OMNI customer experience by ensuring visual and commercial setups follow company prescriptions.
• Positively representing H&M during customer interactions.
• Planning and organizing your workload in alignment with the store activation plan and adapting according to business needs alongside the Store Management and Area Visual Manager.
• Implementing the latest global campaigns and sales events promptly, adhering to brand standards.
• Maintaining garment care, stock levels, and providing input concerning allocation to management and regional teams.
• Reviewing sales reports focusing on KPIs, identifying visual and commercial growth opportunities collaboratively.
• Designing and executing actions to boost customer satisfaction and achieve sales targets and budget goals.
• Following procedures and best practices for OMNI services, operations, legal compliance, and communication across the store.

Fashion and Trend Awareness

• Staying informed about current fashion scenes, trends, competitors, influencers, and relevant market activity.
• Allocating time to understand trend theories and styling techniques via mood boards to anticipate customer needs and enhance store presentation.

Team and Development

• Educating and inspiring store teams about seasonal updates, fashion trends, visual and commercial information, and in-store messaging including price perception.
• Coaching teams to maintain high-quality product and commercial presentations in line with guidelines.
• Supporting the establishment of daily routines and best practices to maintain store standards and customer service engagement.
• Leading talent development and onboarding for new team members.
• Organizing visual and commercial training sessions for yourself and colleagues.
• Completing required Visual Competencies and Commercial 4 All training aligned with regional and market goals.
• Assisting Sales Market and Area teams with store expansion projects.

Visual and Commercial Execution

• Executing store visual and commercial curation based on the commercial calendar, allocation, activation plans, and trends, utilizing mood boards and guidelines.
• Following sample picking routines to maintain clear trend stories and product presentation standards.
• Ensuring window displays and styling align with brand visual and commercial standards to inspire customers.
• Maintaining the commercial layout and fixtures to support customer flow and trend story placements.
• Balancing and maintaining price signage throughout the store and windows as per global and market strategies.
• Collaborating with Facilities Management to ensure optimal lighting for product displays.
• Taking care of display materials and fixtures with a sustainability focus.
• Working with the Area Visual Manager to keep store navigation updated according to guidelines.
• Ensuring sufficient stock of sale and promotional materials per local procedures.
• Keeping sales floor and back areas clean, organized, and secure following local policies.

Qualifications

• Curious, creative, proactive, solution-oriented, adaptable, and equipped with strong communication skills for cross-functional collaboration.
• Passion for fashion, leadership aptitude, and proven visual and commercial experience in a dynamic retail environment.
• Experience applying solutions to enhance product display and commercial execution within stores.
• Sound understanding of visual, commercial, and operational best practices, routines, and tools.
• Ability to manage, review, and act upon sales reports and selling equation data.

Why You’ll Love Working at H&M

• A commitment to diversity and inclusion across race, ethnicity, gender, age, religion, sexual orientation, and disability.
• Being part of a values-driven company rooted in seven core values for over 75 years.
• Access to Colleague Resource Groups offering community and networking opportunities.
• An inclusive culture encouraging authenticity at work.
• A global talent network providing unlimited career development possibilities.
• Support for overall well-being with comprehensive benefits including health insurance, wellness programs, retirement plans, and paid time off such as community service days.
• Employee discounts across H&M’s brands like H&M, & Other Stories, and COS.

Additional Information

Compensation range is estimated at $48,100 to $55,315 annually. This position is non-exempt and salaried. Salary offered may vary based on candidate qualifications and may be adjusted in the future.

Reasonable accommodations for applicants with disabilities are provided upon request.

Benefits

Employees benefit from a 25% staff discount across H&M Group brands including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. The H&M Incentive Program (HIP) is available to all staff. Additional local perks may apply depending on employment type and location, including medical coverage, employee assistance programs, vacation, wellness, paid leave, 401K, commuter benefits, and voluntary benefits.

Inclusion & Diversity

H&M Group strives to maintain inclusive, diverse, and equitable workplaces where a broad range of perspectives, knowledge, and experiences foster positive solutions and relationships globally. To promote fair hiring, applicants are asked not to submit cover letters to minimize unconscious bias.

Company Overview

H&M is a global fashion brand delivering the newest styles ranging from designer collaborations to affordable essentials, committed to offering quality fashion sustainably at the best price.