Vendor Manager

About Gallagher

Gallagher is a global leader in technology that safeguards what matters most—from securing valuable assets to supporting farmers managing millions of animals. Our innovative solutions are relied upon across more than 160 countries worldwide.

Employee Benefits

• Flexible hybrid work arrangements promoting a healthy work-life balance
• Complimentary onsite parking, access to a subsidised café, and proximity to quality local dining options
• Life and Disability Insurance coverage
• Boost App membership alongside exclusive employee discounts at Gallagher
• Continuous opportunities for professional growth and career advancement
• Engagement through team events, guest lectures, wellbeing programs, and an inclusive, social workplace culture

Role Overview

The Vendor Manager position is a newly created role focused on enhancing the management of technology vendor relationships. You will play a pivotal role in establishing greater transparency around vendor performance, commercial benefits, and risk exposure, ensuring informed decision-making and strengthening technology partnerships across Gallagher's Digital Business & Technology sector.

Key Responsibilities

• Develop and maintain a comprehensive register of technology vendors
• Create and manage vendor KPIs, performance scorecards, and reporting mechanisms
• Lead frequent vendor performance assessments and governance activities
• Track contract commitments, associated risks, service levels, and monitor renewal timelines
• Identify and recommend improvements to vendor service quality, value, and accountability
• Provide actionable insights to assist with sourcing, vendor selection, and contract renewals
• Foster productive relationships with technology leadership, Procurement teams, and key vendors
• Champion a standardized and effective vendor management approach throughout the organisation

Candidate Profile

Ideal candidates will have experience in vendor management, supplier relationship management, IT procurement, or technology operations within medium to large organisations.

• Proven experience managing technology vendors, including SaaS, cloud services, infrastructure, or managed services
• Strong commercial insight with the ability to interpret contracts, pricing structures, and service level agreements
• Expertise in applying KPIs, reporting systems, or performance frameworks to drive continuous vendor improvements
• Analytical capability to transform data into practical recommendations
• Exceptional stakeholder management, communication, and influencing skills
• A proactive mindset with a solution-oriented approach and readiness to constructively challenge existing practices

Additional Information

This role provides an opportunity to make a significant contribution to how Gallagher manages and optimizes its technology vendor ecosystem. Applications will be processed continuously and the position may be filled before the application deadline expires.