Valet (Wheels Captain)

About W Hotels and Position Overview

W Hotels offers a vibrant workplace culture designed to inspire creativity and curiosity, aiming to provide exceptional guest experiences. Situated at 31 Wheat Road, Sydney, the W Sydney team is seeking a dedicated Wheels Captain. Reporting to the Chief Concierge or their delegate, this role is pivotal in ensuring guests receive memorable service in a bustling, ever-changing environment.

Role Responsibilities

• Warmly welcome guests, sharing information about hotel amenities, services, operational hours, and local attractions.
• Provide courteous assistance by opening doors and aiding guests and visitors entering or leaving the property.
• Manage luggage storage and retrieval efficiently.
• Transport guest luggage between rooms and designated bell areas.
• Help guests in and out of vehicles, including loading and unloading of luggage.
• Offer directions and guidance to guests as needed.
• Coordinate guest transportation arrangements such as taxis, shuttles, and limousine services, documenting advance requests.
• Explain parking protocols to guests and visitors.
• Follow up to confirm guests’ requests or concerns are satisfactorily addressed.

Job Requirements

• Possession of a valid full New South Wales driver’s license.

Benefits and Company Culture

• Exclusive discounts on hotel accommodations across all Marriott International properties for employees and their family and friends.
• Access to premier hotel training programs developed internally by W Sydney as well as globally recognized Marriott training.
• Discounts on food and beverages offered at Marriott hotels.
• Employee recognition programs designed to maintain motivation and engagement.
• Birthday leave allowing employees a day off to celebrate their birthday.
• Well-being and mindfulness initiatives to support employee health.
• Employee Assistance Program for additional support.
• Workplace certified by the 'Great Places to Work' organization.

Additional Information

W Hotels is committed to creating a diverse and inclusive working environment, offering equal opportunities regardless of disability, veteran status, or any other protected categories under federal, state, or local laws. Joining W Hotels means becoming part of a global family and embracing a culture that values originality, innovation, and a forward-thinking spirit.