Utility/Porter

Role Overview

The Utility/Porter at SSP America plays a critical role in ensuring that restaurants and their facilities remain clean, sanitized, and welcoming for both guests and staff members. This position demands a warm and approachable demeanor alongside a commitment to performing demanding essential tasks with high standards.

Key Responsibilities

• Deliver a positive experience to guests by maintaining clean, sanitary work environments.
• Clean various surfaces and equipment including floors, ceiling tiles, walls, windows, worktables, hoods, vents, grills, refrigerators, service counters, and storage areas.
• Dispose of refuse properly, transferring waste to designated disposal locations.
• Clear and reset tables in dining spaces following guest seatings and transport service ware to kitchens for cleaning.
• Scrape food residue from dishes, pots, and pans; wash them manually or use dishwashers and return them to proper storage.
• Utilize designated cleaning chemicals to sanitize equipment, possibly involving heavy machinery.
• Assist guests with specific requests and communicate special needs to servers or supervisors.
• Load and unload supply trucks, managing inventory movement between storage and work areas.
• Stock, rotate, and monitor food items including temperature checks to ensure food safety.
• Perform additional duties as assigned by management.

Qualifications and Requirements

• Minimum six months of experience in retail or food service environments.
• High school diploma is preferred.
• Strong verbal and written communication skills, with the ability to understand, read, and speak English effectively.
• Proven ability to handle guest service issues professionally.
• Possession of food handler permits as regulated by applicable laws.
• Completion of brand-specific certifications as needed.
• Capability to remember and explain various menu offerings.
• Ability to stand for prolonged periods and work within confined workspaces.

Compensation and Benefits

• Hourly pay rate of $19.00.
• Full-time employment status with full benefits.
• Opportunities available for career growth and advancement.

Additional Information

SSP America is committed to equal employment opportunities and does not discriminate based on race, color, national origin, religion, gender, sexual orientation, gender identity, veteran status, age, disability, genetic information, or any other protected classifications under federal, state, or local laws.

The hiring process includes the use of Traitify, a candidate assessment tool compliant with NYC Law 144. Results from this assessment contribute to interview decisions without disqualifying candidates. Reasonable accommodations for applications and interviews are available upon request.