Travel Executive

Overview

Barkat Jewellers is seeking a seasoned Travel Executive with strong expertise in airline ticketing to manage both domestic and international flight bookings efficiently. The role demands proficiency in GDS platforms, excellent customer service, and a thorough understanding of airline policies and fare rules.

Job Responsibilities

• Manage bookings for domestic and international flights by using GDS systems such as Amadeus, Galileo/Travelport, or Sabre.
• Accurately create, modify, and maintain Passenger Name Records (PNRs).
• Perform ticket issuance, reissue, cancellation, and modifications as per fare regulations.
• Handle ticket refunds and communicate refund details effectively to clients.
• Verify fare availability, baggage policies, penalties, and restrictions for accurate booking facilitation.
• Manage complex itineraries including multi-sector international bookings.
• Coordinate with airlines and GDS support teams when needed for issue resolution.
• Support customers with travel updates, changes, and inquiries efficiently.
• Meet sales goals and proactively identify opportunities for upselling related services.
• Maintain precise booking and customer data records.
• Ensure compliance with airline regulations and IATA/GDS procedures throughout the booking process.

Candidate Requirements

• 3 to 5+ years experience in airline ticketing.
• Hands-on experience with Amadeus, Galileo/Travelport, or Sabre GDS systems.
• Well-versed in domestic and international flight bookings and ticket management.
• Strong knowledge of IATA fares, airline policies, international routing, and scheduling.
• Excellent communication and customer service skills.
• Ability to handle urgent booking changes and manage customer concerns effectively.
• Experience in sales, including upselling airline-related products or services.