Travel Agent

About the Role

Our client located in Tralee, County Kerry, is seeking a dedicated Travel Agent to become a key member of their team. This permanent, onsite position involves guiding customers through personalized holiday planning and maintaining exceptional service standards from initial inquiry to travel departure.

Key Responsibilities

• Engage with clients to comprehend their travel desires, preferences, and budget constraints.
• Advise on and book upscale holidays including flights, accommodations, transport, and custom itineraries.
• Offer expert recommendations on travel destinations, resorts, and various experiences.
• Increase sales opportunities by confidently suggesting room upgrades, premium packages, events, and unique excursions.
• Foster long-lasting client relationships by delivering exemplary customer service.
• Efficiently manage reservations, modifications, payment processing, and customer inquiries.
• Stay informed about current destinations, travel products, promotional offers, and industry trends.
• Meet or exceed established sales and service targets.

Experience and Skills Required

• Minimum of two years' experience working in customer service, travel, sales, tourism, hospitality, or a related client-facing role.
• Prior experience in selling travel-related products such as holidays, flights, or hotel bookings is highly preferred.
• Demonstrated ability to evaluate customer needs and suggest fitting travel solutions.
• Proven success in upselling and cross-selling, especially with premium or higher-value offerings, is a significant advantage.

Compensation

The salary for this role ranges from €32,000 to €35,000 annually, complemented by a performance-based bonus.