Transformation Success Engineer (TSE)

About Palo Alto Networks and the Role

Palo Alto Networks is dedicated to securing the digital world by combining innovation with impactful technology solutions. Our collective mission is to solve real-world cybersecurity challenges with boldness, inclusion, and integrity. We embrace artificial intelligence as a core pillar of our work culture and focus on collaborative, accountable, and impactful contributions. Joining us means being part of a diverse team and a culture where your voice truly matters.

This remote role involves working within globally synchronized teams to ensure seamless customer migrations and transformation towards modern security platforms.

Job Responsibilities

• Lead technical migration efforts, transitioning customer environments from legacy systems to advanced Palo Alto Networks platforms by managing policy mappings, data retention settings, API configuration, and validation of log ingestion per established industry gold standards.
• Conduct practitioner-centric "Day in the Life" workshops to facilitate the operational adoption of platforms; train customer teams on native platform workflows, incident investigation, AI-driven automation, and automated playbook execution via individual and group sessions.
• Manage structured Value Realization sessions with key customer technical stakeholders, utilizing platform analytics to demonstrate ROI, security effectiveness, and operational improvements to ensure formal project approval and enhance customer satisfaction.

Qualifications

• Professional technical expertise with security operations infrastructure, cloud migration processes, or related technical consulting roles.
• Proficient hands-on experience with Palo Alto Networks' solutions such as Cortex XDR/XSIAM, Prisma Cloud, or Strata, or demonstrated expertise migrating from competing platforms.
• Strong knowledge of security automation practices, involving CLI scripting, Python programming, and integration with REST APIs to manage bulk policy configurations and data models.
• Excellent communication abilities with proven skill in leading technical workshops and maintaining executive-level engagement.
• A mindset geared for scalability through AI and automation, including developing reusable playbooks and producing concise technical documentation.

Additional Information

Palo Alto Networks champions diversity and equal opportunity, committing to accommodations for qualified individuals with disabilities. All applicants will be considered without regard to legally protected characteristics. This position does not provide immigration sponsorship.