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Job description
About Plaud Inc.
Plaud is pioneering the next frontier of AI-human collaboration, building interfaces that augment intelligence, boost productivity, and enhance decision-making. Since its inception in 2023, Plaud has attracted over 2.5 million users worldwide. Headquartered in San Francisco and incorporated in Delaware, Plaud combines hardware and software innovation while adhering to strict data privacy and security standards, including ISO 27001, ISO 27701, SOC 2, GDPR, EN18031, and HIPAA compliance.
Why Join Plaud
- Plaud is a profitable, bootstrapped company with an impressive $300 million annual revenue within just three years.
- Shape the future of AI-powered professional tools and global expansion efforts.
- Collaborate with motivated colleagues who emphasize innovation, teamwork, and customer satisfaction.
- Experience rapid career growth supported by continuous learning opportunities.
- Benefit from competitive compensation and a dynamic, creative work environment.
Role Responsibilities
- Train frontline customer service agents within outsourced or BPO settings.
- Manage customer support tickets (via email, chat, or phone) or be closely involved with these channels to provide credible training.
- Develop new training materials and systems independently without a pre-existing curriculum.
- Leverage AI tools like ChatGPT or Claude to create training content, standard operating procedures (SOPs), and evaluation questions.
- Maintain near-native proficiency in spoken and written English.
Benefits Offered
- Employee Stock Ownership Plan (ESOP) granting employees a share in Plaud’s long-term achievements.
- High-impact roles in a fast-paced, product-driven atmosphere where your contributions influence AI advancement.
- Access to state-of-the-art AI productivity tools, including Gemini and Claude Code.
- Provision of premium laptops, high-performance workstations, and Plaud’s own devices.
- Engaging company culture supplemented by annual offsites and team events emphasizing craftsmanship and ownership.
- Comprehensive medical insurance and Work Injury Compensation Act (WICA) coverage for all full-time employees.
Equal Opportunity Statement
Plaud is committed to fostering an inclusive workplace and does not discriminate based on race, religion, color, nationality, gender, sexual orientation, age, veteran status, disability, genetic information, or any other legally protected attribute.