Training Manager

Job Summary

The Training Manager plays a critical role in fostering company principles and ensuring all learning and development initiatives are aligned with the organization's mission and vision. Collaborating closely with property leadership, this role identifies training needs for both staff and the overall organization. The primary objective is to guarantee effective training programs that drive business success, covering topics such as product knowledge, company culture, customer service, and leadership development. Responsibilities include conducting needs assessments, creating and delivering tailored and corporate training workshops, and evaluating training effectiveness for return on investment.

Candidate Profile

Education and Experience:

• Either a 2-year degree in Human Resources, Hospitality Management, Business Administration, or related field plus 2 years professional experience and certified trainer qualification.
• Or a 4-year bachelor's degree in the same fields with certification as trainer and no prior work experience needed.

Primary Duties

• Promote and communicate all training programs to employees effectively.
• Demonstrate leadership in guest hospitality and maintain excellent customer service to foster positive guest relations.
• Assist employees in identifying behaviors that enhance service quality.
• Ensure ongoing training is provided to meet guest expectations consistently.
• Utilize impactful training methods to develop employee skills related to guest satisfaction.
• Regularly coordinate with training teams to support learning endeavors.
• Observe and give constructive feedback on employee service behaviors to individuals and managers.
• Track training enrollment and class attendance diligently.
• Meet with training participants to assess learning progress and resolve any issues.
• Collaborate with operational leaders to verify application of technical and leadership skills.
• Analyze guest feedback and satisfaction data to identify training improvement areas.
• Measure the practical application and effectiveness of training content in operational settings.
• Incorporate adult learning principles within all training programs.
• Align departmental and general training activities with organizational goals and values.
• Identify performance gaps and design targeted training solutions to enhance employee performance.
• Adjust training methods and retrain as necessary to assure effectiveness.
• Embed brand philosophy and guest satisfaction focus within all training initiatives and department meetings.
• Participate in creating and managing training budgets aligned with financial goals and control departmental expenses responsibly, including use of purchasing cards if suitable.

Additional Information

This position is located in Ummahat Island 1, Red Sea, Saudi Arabia and is not remote. It falls under full-time management roles in Human Resources. The employer is committed to equal opportunity employment, valuing diversity and inclusion across all protected categories.

About the Employer

St. Regis Hotels & Resorts represents a luxury brand within the Marriott International portfolio, dedicated to offering impeccable bespoke service and exceptional guest experiences across more than 50 premier locations worldwide. The brand embodies a blend of timeless elegance and modern sophistication, including signature Butler Service, enhancing career opportunities within a global community.